LUKE VOGELSANG
Ruislip,hi
Summary
Detail-oriented professional with expertise in prioritisation, customer interaction and engagement, and communication proficiency. Skilled in delivering exceptional customer experiences through upbeat greetings and effective problem-solving. Proficient in map reading and PC and laptop builds, ensuring technical accuracy and efficiency. Dedicated to leveraging strong interpersonal skills to foster positive client relationships while pursuing opportunities for professional growth.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Delivery Driver
Amazon
Weybridge
10.2022 - 01.2025
- Sub contracted delivery driver to deliver around 350 Amazon parcels a day in the Surrey Area
- Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Located residential and commercial spaces quickly to meet delivery deadlines.
- Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
Delivery Driver
Treadstone
Weybridge/Maidstone
01.2021 - 07.2022
- Sub contracted delivery driver to deliver around 350 Amazon parcels a day in the Weybridge and Folkestone area
- Sub contracted delivery driver for Paack to deliver packages in South East London
Junior IT Support
Black Sun
London, England
04.2018 - 10.2020
- Troubleshooting issues with members of staff remotely or onsite via tickets, email and telephone
- Both on Mac OS X and Windows based machines
- Being in charge of on-boarding new employees onto the IT systems and off-boarding their system accounts
- I also create application accounts they need for their role
- Creating user accounts in Exchange, creating and updating other distribution groups as requested
- Setting and editing user folder permissions for server access, with active directory accounts (AD snap-in)
- Setting up and configuring new machines, creating images and streamlining the process
- Being in charge of our asset database, making sure all out IT equipment has been documented and assigned to the right person
- Checking the replication backlog, disk space, and antivirus reports
- I go through the logs and report any failed backups
- Creating Purchase Orders, and purchasing the relevant equipment when required
- This includes monthly budget reconciliations
- During downtime, I create and experiment with PowerShell scripts
- To automate process and save time
- Troubleshooting printer issues
IT Support Technician
HomeCloud
01.2016 - 06.2017
- Internal and external IT support
- Internal hardware and software support
- Data backup and recovery
- Stock control
- Improved systems and procedures
- Performed scheduled and preventative maintenance calls with Internet Server Providers to ensure managed services and domains were in order
- Diagnosed and repaired Internet connectivity problems
- Communicated with service providers to resolve landline and PBX system problems
- Documented and captured LTE order forms onto the system, and provided assistance to the processing department when needed
- Assisted customers with LTE problems and router configuration
- Went to customer premises to conduct antenna tests and installations
- Added LTE Routers onto the SQL database
- Dispatched of products to clients on a daily basis
- Provided antenna quotes for the broadband LTE routers
- Created information documents upon request
Technician
The Furniture King
05.2015 - 12.2015
- Designed and implemented a stock control system to manage the input and output of stock
- Researched and created cost analysis on different systems
- Troubleshot hardware and software problems on computers
- Troubleshot email related problems
- Troubleshot printer issues at different site locations
- Went to different store locations and carried out manual stock counts
- Troubleshot TV and undertook repairs
- Repaired fridges, microwaves, and freezers
Computer Technician
PcZone
12.2013 - 04.2015
- Provided telephone support to customers
- Promptly tested and repaired hardware and software related problems on customer computers and laptops
- Tested faulty products and sent them away for the manufacturer to honour the warranty
- General in-store customer support
- Configured routers, access points, range extenders and power line adapters
- Installed and configured network printers
- Configured email accounts for clients
Junior IT Support Technician
GoFourIT
07.2011 - 06.2013
- Provided client assistance with both on-site visits and remote access technology
- Tested and troubleshot client equipment remotely and on-site
- Was responsible for the installation and maintenance of IT equipment including laptops, desktops, printers and scanners
- Carried out diagnosis of desktop, application, basic networking and infrastructure issues
- Carried out data migration and software installation
Education
Diploma - computers
Varsity College
01.2010 - 12.2013
Matric - undefined
Glenwood High School
IT Network Management - undefined
Skills
- Prioritisation
- Customer interaction and engagement
- Map reading
- Communication proficiency
- Upbeat customer greeting
- PC and laptop builds
Certification
- CompTIA A+ 220-901
- CompTIA A+ 220-902
- CompTIA N+ N10-006
Affiliations
- Working on cars, adding and removing features, maintenance etc...
- Computers
- Kitesurfing
References
References available upon request.
Timeline
Delivery Driver
Amazon
10.2022 - 01.2025
Delivery Driver
Treadstone
01.2021 - 07.2022
Junior IT Support
Black Sun
04.2018 - 10.2020
IT Support Technician
HomeCloud
01.2016 - 06.2017
Technician
The Furniture King
05.2015 - 12.2015
Computer Technician
PcZone
12.2013 - 04.2015
Junior IT Support Technician
GoFourIT
07.2011 - 06.2013
Diploma - computers
Varsity College
01.2010 - 12.2013
Matric - undefined
Glenwood High School
IT Network Management - undefined
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