Ian Cato
Haverfordwest ,Pembrokeshire
Summary
Dependable Courier Driver with keen focus on timely deliveries and customer satisfaction. Known for quick problem-solving and maintaining excellent communication with clients and dispatchers. Regularly streamlining routes to maximise efficiency and minimise delays, ensuring parcels arrive in perfect condition every time.
Focused Courier skilled in navigating local roadways and traffic conditions. Monitors GPS and traffic reports to avoid delays and maintain strict adherence to deadlines. Addresses challenges with resourceful problem-solving and critical thinking.
Attentive driver committed to safety and accuracy in high-volume order delivery. Monitors workload and prioritises critical tasks to meet tight deadlines. Strong record of customer satisfaction and positive feedback.
Experienced courier/Du controler with over 14 years in parcel industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
30
30
years of professional experience
Work history
Courier driver / depot unit controler
Evri
Haverfordwest , Pembrokeshire
03.2011 - 10.2025
- Coordinated daily delivery schedules to ensure timely transport of packages.
- Monitored vehicle conditions and performed routine maintenance checks to ensure safety.
- Oversaw loading and unloading of cargo while adhering to health and safety regulations.
- Increased efficiency by planning optimal routes using GPS navigation systems.
- Provided exceptional customer service by handling queries and complaints effectively and professionally.
- Implemented process improvements to streamline depot operations and enhance workflow.
- Operated electronic scanners and maintained logs to track shipment progress efficiently.
- Followed instructions regarding specific drop-off procedures; respected customers' preferences at all times.
- Assisted warehouse staff in sorting out parcels for delivery to enhance service speed.
- Ensured customer satisfaction with timely delivery of goods.
- Protected sensitive documents during transportation; upheld confidentiality at all times.
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
- Obtained signatures from customers upon receipt of delivered goods for confirmation of successful deliveries.
- Ensured cleanliness and maintenance of courier van to uphold professional image of company.
- Maintained regular contact with office staff; relayed information about traffic disruptions or other issues affecting deliveries.
- Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
- Followed regulations governing transit of materials over national roads to maintain legal compliance.
- Delivered packages promptly by adhering to strict schedules and routes.
- Maintained excellent driving record for safe transportation of items.
- Completed required paperwork certifying [Type] deliveries.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Accepted and organised work requests using company app.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Selected most appropriate route, accounting for weather and road closures.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Applied personal road knowledge and GPS application to set shortest routes.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Provided special care in delivering fragile and hazardous products.
- Exceeded customer satisfaction targets, scoring highly on in-app ratings.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
- Responded to and resolved delivery-related complaints and concerns.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Collected and returned unwanted stock to storage.
- Worked efficiently with focus to improve average delivery times.
- Operated delivery vehicles safely and in adherence with road safety regulations.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
- Liaised with [Job title]s in warehouse to schedule activities in order to optimise workflow.
- Safely handled packages of up to [Number]kg.
- Performed [Number] more deliveries than previous average by planning detailed logistics to capture optimal delivery routes.
- Collected [Number] parcels from depot [Timeframe].
- Performed safety inspections [Timeframe] to ensure working order of vehicle and reduce risk of road accidents.
- Accurately logged delivery activities through [Task] to maintain up-to-date database.
- Reported any accidents or injuries sustained whilst on duty immediately for prompt resolution.
- Conducted pre-inspections checks on vehicle; repaired minor faults when required.
Security door supervisor
Eddies nightclub
Haverfordwest , Pembrokeshire
04.2008 - 07.2018
- Supervised entry and exit points to ensure safety and security of patrons.
- Monitored crowd behaviour to prevent disturbances and maintain a pleasant atmosphere.
- Collaborated with local authorities during emergency situations to ensure swift resolution.
- Conducted regular inspections of premises to identify potential security risks and hazards.
- Trained new staff on safety protocols and emergency procedures to enhance team effectiveness.
- Responded promptly to incidents, applying conflict resolution techniques to de-escalate situations.
- Maintained detailed logs of incidents and activities for accurate reporting and analysis.
- Implemented security measures that contributed to a safe environment for all guests.
- Worked closely with colleagues to maintain team efficiency.
- Provided excellent customer service, resolved disputes calmly and professionally.
- Participated in staff training sessions for continuous professional development.
- Monitored fire exits and alarm systems to guarantee readiness in case of emergencies.
- Reported any suspicious behaviour to the management immediately.
- Managed queues efficiently during peak hours.
- Checked CCTV systems to ensure optimal functionality.
- Recorded incident reports accurately post-event.
- Responded quickly to incidents, prevented escalation.
- Mitigated risk of theft with vigilant observation.
- Controlled access points to prevent unauthorised entry.
- Enforced venue policies for a safe environment.
- Ensured compliance with health and safety regulations by carrying out regular checks.
- Conducted ID checks for age verification.
- Dealt with difficult individuals or groups, maintained peace and order.
- Maintained site security by conducting regular patrols.
- Liaised effectively with police and local authorities as needed.
- Checked bags at entrance for contraband items.
- Assisted in emergency situations, ensured safety of all present.
- Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
- Guaranteed security of all entry and exit points with frequent foot patrols.
- Created and maintained secure, safe and welcoming environment for patrons.
- Maximised site security, maintaining effective communication with other door supervisors to coordinate conflict resolution actions.
- Handled ID checks using company system, managing customer access or denial in line with company policy.
- Used approved techniques to defuse conflict and remove unruly guests.
- Eliminated unauthorised access, performing thorough identification checks to grant entrance.
- Minimised threat of violence, conducting body searches and screening processes through X-rays and metal detectors.
- Watched CCTV footage to proactively identify suspicious or dangerous behaviour.
- Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
- Enforced venue policies regarding prohibited substances and activities.
- Checked and monitored exit points to prevent unauthorised departures.
- Checked ID cards and documented details in security log.
- Identified safety risks by analysing reports and camera footage.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Investigated alarms and incidents with rigorous evidence collection.
- Inspected access points for signs of tampering and secured against misuse.
- Worked in security control room to continuously monitor CCTV feeds.
- Secured cash and valuables against on-property loss or interference during transport.
Building construction worker
Jeff Thomas and son
Haverfordwest , Pembrokeshire
08.2005 - 01.2008
- Completed numerous building projects by following blueprints and specifications.
- Operated a variety of hand and power tools to perform construction tasks efficiently.
- Ensured compliance with health and safety regulations throughout all phases of construction.
- Collaborated with team members to maintain a clean and organised worksite at all times.
- Assisted in the installation of structural components including walls, roofs, and flooring.
- Trained new workers on safety practices and proper use of construction equipment.
- Conducted regular inspections of equipment and tools to ensure optimal functionality.
- Maintained accurate records of daily activities and materials used on construction sites.
- Constructed building frames for improved structural integrity.
- Maintained clean work environment, promoting safer working conditions.
- Implemented waste management practices after each task, maintaining a tidy workspace.
- Set up scaffolding safely to enable efficient high-level work procedures.
- Enhanced safety standards by adhering to all health and safety protocols on site.
- Mixed concrete with appropriate materials for durable constructions.
- Assisted in the completion of complex projects through team collaboration efforts.
- Collaborated with architects and engineers, ensuring high-quality construction results.
- Achieved project efficiency by effectively utilising construction machinery and tools.
- Completed installations of drywall to achieve smooth wall surfaces.
- Utilised various hand tools, resulting in detailed finish work.
- Followed blueprints and plans for successful project completion.
- Delivered precise measurements to ensure accurate construction outcomes.
- Conducted thorough equipment inspections, reducing potential hazards on site.
- Laid bricks for construction of solid walls and other structures.
- Ensured sturdy installation of windows, doors and vents to meet quality standards.
- Prepared sites before construction commenced, minimising potential disruptions during the process.
- Repaired existing structures using a variety of materials, prolonging their lifespan.
- Applied safe work practices across all tasks, maintaining a zero accident rating for [Number] years.
- Maintained a clean and tidy site, minimising risk and optimising staff wellbeing.
- Performed a variety of construction jobs, including flooring, framing, bricklaying, [Task] and [Task], with [Number]% on-time completion.
- Handled snagging duties including [Task] and [Task], ensuring an exceptional quality finish in line with project specifications.
- Assisted with groundworks preparation and maintenance, enabling [Result].
- Loaded and unloaded materials from [Type], continually adhering to site safety protocols.
- Reported to site management, ascertaining [Timeframe] requirements and working effectively and efficiently to meet them.
- Operated forklifts to safely transport [Type] materials between working areas with zero material damage.
- Followed construction plans to perform demolition and construction of [Type] buildings as per customer specifications.
- Carried out general day-to-day site work including [Task] and [Task].
- Offered exceptional attention to detail in [Task] and [Task] for accurate, workable results.
- Maintained excellent quality standards throughout [Task] for high levels of customer satisfaction.
- Applied [Type] [Type] solutions on surfaces to achieve the highest levels of cleanliness and protection.
- Installed windows, bricks, [Type] and [Type] items, applying [Type] and [Type] materials to optimise exterior building appearance.
- Contributed to maintaining [Number]% site safety score, promptly identifying and reporting safety hazards and potential risk to [Job Title].
- Worked efficiently to help teams complete construction projects ahead of deadlines.
- Improved site workflow, performing building, construction and assembly duties quickly and accurately.
- Carried out activities in line with work schedule.
- Prepared sites and surfaces for concreting.
- Maintained tools and equipment in proper working order, storing items properly to reduce wear and damage.
- Utilised PPE on site to prevent accidents.
- Shovelled concrete into construction area.
- Reported material needs to avoid shortages and reduce waste.
- Identified worksite hazards and remedied or escalated to reduce risks.
- Kept safe, organised workspaces by closely monitoring site operations.
- Communicated with equipment operators via verbal cues and hand signals to support safe movement.
- Stored, maintained and cleaned construction equipment.
- Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
- Sorted construction waste to properly dispose of refuse, recyclables, and hazardous materials.
- Safely loaded and unloaded daily deliveries, maintaining optimal materials' quality and condition.
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Followed written and verbal work instructions to verify task requirements.
- Directed site traffic to guide deliveries, equipment and visitors to correct areas.
- Dug trenches to exact width, length and depth requirements.
- Cleaned mixers regularly to maintain plaster and mortar quality.
- Maintained excellent fitness levels to meet labour and lifting demands.
- Operated various hand-held tools safely.
- Prepared and cleaned-up sites for timely project execution.
- Inspected incoming supplies and finished work for quality.
- Sorted bricks and prepared mortar ready for construction.
- Reported risks and hazards to supervisor.
- Transported requested building materials safely to relevant site areas.
- Kept site areas clear and tidy for minimised risk.
- Stored materials and equipment safely to prevent loss or damage.
- Adhered to health and safety regulations on site at all times.
- Unloaded construction material deliveries, locating items in relevant site storage.
- Mixed correct quantities of concrete to reduce site waste.
- Mixed plaster and mortar quickly and accurately to produce quality results.
- Followed direction to support specialised construction workers.
Army soldier
Hms
Paderborn , German
06.1995 - 07.2001
- Led diverse teams in executing mission objectives whilst ensuring adherence to safety protocols.
- Coordinated logistics for training exercises, optimising resource allocation and personnel deployment.
- Supervised maintenance of equipment and vehicles, facilitating operational readiness for missions.
- Conducted risk assessments and implemented strategies to mitigate potential hazards in field operations.
- Developed and implemented training programmes to enhance combat readiness and operational effectiveness.
- Collaborated with allied forces on joint operations, promoting teamwork and strategic planning.
- Fueled and prepared vehicles for military action.
- Worked in team of [Number] to strengthen security and defence systems.
- Performed diligent grounds patrols for thorough base security.
- Acted quickly and effectively in emergency response situations, providing reliable aid.
- Kept explosives and munitions safe and secure.
- Represented military unit professionally at ceremonial events and occasions.
- Maintained weaponry and equipment to meet combat requirements.
- Prepared for military action with short notice.
- Operated weaponry and communication systems.
- Followed instruction to complete exact requests of senior officers.
- Trained in combat and weaponry to meet field demands.
- Remained composed and focused in highly stressful situations.
- Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Preserved up-to-date mission objectives knowledge by researching intelligence targets for understanding in geopolitical context.
- Documented and processed classified materials for units, maintaining complete confidentiality.
- Coached teams on emergency situation preparedness, tactical planning and weapon use, maximising safety.
- Led fire team during infantry dismounted battle drills and situational training exercises, providing maximum safety.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Secured buildings, rooms and perimeters whilst minimising exposure times.
- Briefed team on readiness, equipment status and enemy locations for sound decision-making.
- Managed security of local areas and performed route clearance for visiting high-ranking officials.
- Maintained 100% accountability of all assigned equipment.
- Instructed new recruits, facilitated their integration into the unit.
- Upheld strict discipline standards, cultivated a professional military environment.
- Improved safety measures with rigorous adherence to the Army's standard operating procedures.
- Provided mentorship and guidance to junior soldiers; fostered a culture of respect and cooperation within the unit.
- Participated in reconnaissance missions to gather intelligence about enemy activities.
- Performed maintenance on military vehicles, increased overall fleet readiness.
- Conducted regular equipment checks for optimal operational efficiency.
- Maintained high personal fitness levels, meeting stringent army requirements consistently.
- Led daily physical training sessions to increase troop fitness levels.
- Liaised with local communities during humanitarian assistance operations; fostered positive relations between civilians and military personnel.
- Enhanced team morale by providing leadership and direction in high-pressure situations.
- Conducted risk assessments before field operations, minimising potential hazards and risks to troops' welfare.
Education
City guilds - Door supervisor
Pembrokeshire college
Haverfordwest 10.2008
NVQ Level 3 - Brickwork
Pembrokeshire college
Haverfordwest 10.2007
Skills
- Logistics understanding
- Patient handling
- Cargo checking
- Customer relationship
- Safety protocol adherence
- Knowledge of traffic laws
- Goods vehicle operation
- Basic mechanics
- Communication efficiency
- Adjusting to road changes
- Driving licence holder
- Understanding of invoicing
- Familiarity with delivery software
- Manual handling
- Stock counting
- Safe driving practices
- Handheld scanner operating
- Package handling
- Office equipment assembly
- [Type] scanner operation
- Route planning
- Journey planning
- Distance driving
- Prioritisation
- Tyre pumping
- Parcel scanner operating
- GPS operation
- Professionalism
- Night driving
- Route analysis
- Delivery time management
- Technology use
- UK road expertise
- Dependability
- Manual handling training
- [Location] navigation
- Vehicle inspections and maintenance
- Multi-drop deliveries
- Vehicle cleaning
- Excellent customer service
- Record-keeping
- Punctuality
- International route planning
- Re-delivery coordination
- Upbeat customer greeting
- Safety awareness
- Transportation law
- Hazardous materials training
- Same day delivery services
- Preventative maintenance
- Accurate parcel sorting
- Multi-drop routes
- [Number] kilo unloading
- Diversion planning
- Load securing
- Target time achievement
- Pristine fleet maintenance
- Multi-drop delivering
- Efficient route mapping
- Vehicle inspection
- Vehicle maintenance
- Health and safety awareness
- Risk Assessment
- Driving licence
- Customer complaint management
- Customer Service
- Emergency Response
- Conflict Resolution
- Order processing
- Loss prevention
- Commercial driving
- Road safety regulation knowledge
- Complaint handling
- Flexible attitude
- Manual lifting
- Delivery documentation
- Age verification
- Responsible driving
Timeline
Courier driver / depot unit controler
Evri
03.2011 - 10.2025
Security door supervisor
Eddies nightclub
04.2008 - 07.2018
Building construction worker
Jeff Thomas and son
08.2005 - 01.2008
Army soldier
Hms
06.1995 - 07.2001
City guilds - Door supervisor
Pembrokeshire college
NVQ Level 3 - Brickwork
Pembrokeshire college