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Hi, I’m

Nancy Ariel

Leasingham,Lincolnshire
Nancy Ariel

Summary

I am an accomplished Senior Manager / Director who has lead financial / revenue reporting, compliance, billing operations, revenue assurance, system migrations, system integrations, development product ownership, delivery management, development support desk and business processes (order to cash, warehouse management, fault management and provisioning automation) with over 25+ years of experience in both retail and wholesale environments for fixed, mobile, pay TV, VOIP, and broadband services. Self-motivated with a strong work ethic, I excel at leading from the front, driving exceptional team performance, and fostering strong relationships with business sponsors and stakeholders.

š–š”ššš­ šˆ šŽšŸšŸšžš«:

š„š±š©šžš«š­š¢š¬šž: Comprehensive knowledge in retail, business, and wholesale quote to cash, fault management, warehouse logistics, and provisioning processes. As well as compliance, reporting, and accounting operations.
š‘šžšÆšžš§š®šž š€š¬š¬š®š«ššš§šœšž: In-depth understanding of revenue assurance, leakage prevention, and fraud potential across network, mediation, rating, billing, order to cash flow and cash reconciliation.
š’š­ššš¤šžš”šØš„ššžš« š‹š¢ššš¢š¬šØš§: Proven ability to influence and build relationships with executives and board members, as well as marketing, sales, customer operations, finance, network, wholesale, and IT functions
šƒšžšššš„š¢š§šž šŒššš§ššš šžš¦šžš§š­: Skilled in meeting tight deadlines for month-end reporting, project implementations, system implementation / migrations and development bug fixes.
š„š§š-š­šØ-š„š§š šš«šØšœšžš¬š¬ šŠš§šØš°š„šžšš šž: Extensive experience in managing the entire process from sales quote / order entry to cash collections and reporting, billing, interconnect, 3rd party supplier reconciliations, fault management, financial accounting duties, report definition and warehouse management
š“šžššš¦ š‹šžššššžš«š¬š”š¢š©: Proven success in managing teams of various sizes, including budget setting, recruitment, objective setting, appraisals, and KPIs.
š‡ššš§šš¬-šŽš§ š‹šžššššžš«š¬š”š¢š©: Capable of leading by example with a hands-on approach to problem-solving and team guidance.

Overview

38
years of professional experience

Work history

LXS Consulting

Head of Delivery
01.2021 - Current

Job overview

  • Managed - support desk, development, product ownership, business processes, reporting requirements, system and business reconciliations, and system migrations
  • Delivery Lead - order to cash, warehouse processes, fault management, reporting definitions, support desk management, new feature requirements and stakeholder management

Virgin Media

Contract – Consultant/SME Accounting/BA/SI
01.2015 - 01.2018

Job overview

  • Produced - user requirements for high level designs and processes for key systems including accounting / general ledger, SIM migration, Ofcom reporting, growth billing-payments, SOX compliance and third-party providers (SME)
  • Integrated - systems integration and support, management of Requirements, Environment Reviews, Design Reviews/Testing Schema/Deployment Scheduling
  • Supported and or Lead - offshore testing and development; defect / incident management (data, reporting and control); data UAT defects, technical and Go Live incidents, development of fix forward plans, risk assessments, incident reporting, stakeholder management, partnership coordination
  • Lead - requirements compliance and delivery through use of requirements traceability matrix's, stakeholder sessions, partner coordination and internal team reviews
  • Awarded - two achievement awards



Regus plc

Contract – Head of Revenue Assurance
01.2013 - 01.2014

Job overview

  • Produced - Global documentation on the order to billing processes for internet and telephony products with desired changes documented. System reviews of voice / internet / data feeds / credits, waivers, discounts and un-invoiced items
  • Established - a centralised offshore billing function and conducted revenue assurance audits. Through core training and mentoring a self-sufficient off shore team was developed in Manila who audited and billed complex internet solutions
  • Leadership role - management of an off-shore team, allocating and prioritising individual and team tasks, performance reviews and setting team objectives whilst ensuring best practices

QiComm Limited

Billing Manager, UK
01.2008 - 01.2012

Job overview

  • Managed - QiComm mediation, rating, wholesale and retail (pre and post pay) fixed line billing team. Responsibilities covered billing operations, retail and wholesale reconciliation and reporting and revenue assurance
  • Implemented - new processes to improve the team's operational performance and successfully recruit / mentor new team members to create a self-sufficient team for supplier interconnect reconciliation, customer and supplier account set-up, customer and supplier disputes and revenue and margin reporting
  • Leadership role - allocated and prioritised individual and team tasks, recruitment, training and mentoring of staff, performance reviews, setting of team objectives, and ensuring best practices
  • Project Management / Implementation - billing system migration (Lifecycle EW3) and MVNO roll-out
  • Additional Responsibilities - master code list, pricing and margin reviews, process control development for new rates and codes, liaison with MVNE and MVNO partners, set up / maintenance of new partitioned customers, account management of payment gateways, forecasting information to MNO, and commission system development and reporting


Virgin Media (ntl)

Business Billing Contractor, UK
01.2004 - 01.2004

Job overview

  • Identified - strategic data cleanse requirements for data migration
  • Lead - Data cleanse activities and cross functional process reviews
  • Completed - allocated work within agreed time, cost and quality to meet customer expectations and consistently met project goals, performing preparatory work to ensure optimal project outcome

Cablecom

Telecom Product Development, Switzerland
01.2001 - 01.2002

Job overview

  • Developed / Delivered - telephony services over the cable network
  • Produced - requirement specifications for billing, rating, provisioning, and customer care systems
  • Implemented - Kenan customer care and billing system


Virgin Media (ntl)

Group Revenue Controller, UK
01.1996 - 01.2001

Job overview

  • Directed - a large team (approx 50-60) responsible for revenue assurance, revenue reporting, content reporting, wholesale billing and reporting, billing data and tariff management, product development, service development, interactive reporting, bill auditing and major projects
  • Trained - new employees on accounting principles and company procedures
  • Produced - management information and KPI measurement through conducting variance analysis
  • Leadership Duties - accountability for decision making, recruitment, performance reviews and pay rises, objective setting and measurement, organisational structure, process improvement and team communication
  • Awarded - Two achievement awards

Airtouch Cellular

Director Financial Reporting & Revenue Control
01.1989 - 01.1996

Job overview

  • Directed - a large team responsible for financial reporting, revenue recognition, fixed assets, retail centre and stock inventory, commissions, and sales audits
  • Managed - daily operations by overseeing financials, key performance indicators and employee performance.
  • Implemented - company policies and legal guidelines.
  • Identified / Resolved - operational issues impacting productivity, performance or profitability
  • Completed - annual audit reviews

Victoria Secrets

Auditor & Accounting Supervisor, USA
01.1988 - 01.1989

Job overview

  • Developed - annual budgets, reviewed budget performance and trends
  • Supervised - accounts payable and general accounting function
  • Conducted - regular reviews and official audits to validate record keeping and controls.

Price Waterhouse

Auditor, USA
01.1986 - 01.1988

Job overview

  • Assisted - issuance of financial statements
  • Logged - audit work, noted findings and compiled evidence of misdeeds
  • Conducted - regular reviews and official audits to validate record keeping and controls. This included balance sheet component testing and trending information
  • Customers - NCR, IBM, and Old Grandad Whisky

Education

Milligan University
Johnson City, Tennessee

BA Accounting with Computer Technology (Cum Laude) from Accounting Major with Computer Science Minor
01.1982 - 1986

Skills

  • Leadership skills
  • Client account management
  • Attention to Detail
  • Strategic Planning
  • Project Management
  • Customer relationship building
  • Operational support
  • Strong organisational skills
  • Prioritisation
  • Multitasker
  • Excellent communicator

Custom

  • UK, 01/01/2021, Present, LXS Consulting, Head of Delivery
  • UK, 01/01/2015, 12/31/2018, Virgin Media, Contract – Consultant/SME Accounting/BA/SI
  • UK, 01/01/2013, 12/31/2014, Regus plc, Contract – Head of Revenue Assurance
  • UK, 01/01/2008, 12/31/2012, QiComm Limited, Billing Manager, UK
  • UK, 01/01/2004, 12/31/2008, Career break
  • UK, 01/01/2004, 12/31/2004, Virgin Media (ntl), Business Billing Contractor, UK
  • UK, 01/01/2002, 12/31/2004, Travelling
  • Switzerland, 01/01/2001, 12/31/2002, Cablecom, Telecom Product Development, Switzerland
  • UK, 01/01/1996, 12/31/2001, Virgin Media (ntl), Group Revenue Controller, UK
  • USA, 01/01/1989, 12/31/1996, Airtouch Cellular, Director Financial Reporting & Revenue Control
  • USA, 01/01/1988, 12/31/1989, Victoria Secrets, Auditor & Accounting Supervisor, USA
  • USA, 01/01/1986, 12/31/1988, Price Waterhouse, Auditor, USA

Personal Information

  • Nationality: US Citizen / UK Citizen
  • Marital status: Married
Availability
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Timeline

Head of Delivery

LXS Consulting
01.2021 - Current

Contract – Consultant/SME Accounting/BA/SI

Virgin Media
01.2015 - 01.2018

Contract – Head of Revenue Assurance

Regus plc
01.2013 - 01.2014

Billing Manager, UK

QiComm Limited
01.2008 - 01.2012

Business Billing Contractor, UK

Virgin Media (ntl)
01.2004 - 01.2004

Telecom Product Development, Switzerland

Cablecom
01.2001 - 01.2002

Group Revenue Controller, UK

Virgin Media (ntl)
01.1996 - 01.2001

Director Financial Reporting & Revenue Control

Airtouch Cellular
01.1989 - 01.1996

Auditor & Accounting Supervisor, USA

Victoria Secrets
01.1988 - 01.1989

Auditor, USA

Price Waterhouse
01.1986 - 01.1988

Milligan University

BA Accounting with Computer Technology (Cum Laude) from Accounting Major with Computer Science Minor
01.1982 - 1986
Nancy Ariel