
I am an accomplished Senior Manager / Director who has lead financial / revenue reporting, compliance, billing operations, revenue assurance, system migrations, system integrations, development product ownership, delivery management, development support desk and business processes (order to cash, warehouse management, fault management and provisioning automation) with over 25+ years of experience in both retail and wholesale environments for fixed, mobile, pay TV, VOIP, and broadband services. Self-motivated with a strong work ethic, I excel at leading from the front, driving exceptional team performance, and fostering strong relationships with business sponsors and stakeholders.
๐๐ก๐๐ญ ๐ ๐๐๐๐๐ซ:
๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐: Comprehensive knowledge in retail, business, and wholesale quote to cash, fault management, warehouse logistics, and provisioning processes. As well as compliance, reporting, and accounting operations.
๐๐๐ฏ๐๐ง๐ฎ๐ ๐๐ฌ๐ฌ๐ฎ๐ซ๐๐ง๐๐: In-depth understanding of revenue assurance, leakage prevention, and fraud potential across network, mediation, rating, billing, order to cash flow and cash reconciliation.
๐๐ญ๐๐ค๐๐ก๐จ๐ฅ๐๐๐ซ ๐๐ข๐๐ข๐ฌ๐จ๐ง: Proven ability to influence and build relationships with executives and board members, as well as marketing, sales, customer operations, finance, network, wholesale, and IT functions
๐๐๐๐๐ฅ๐ข๐ง๐ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ: Skilled in meeting tight deadlines for month-end reporting, project implementations, system implementation / migrations and development bug fixes.
๐๐ง๐-๐ญ๐จ-๐๐ง๐ ๐๐ซ๐จ๐๐๐ฌ๐ฌ ๐๐ง๐จ๐ฐ๐ฅ๐๐๐ ๐: Extensive experience in managing the entire process from sales quote / order entry to cash collections and reporting, billing, interconnect, 3rd party supplier reconciliations, fault management, financial accounting duties, report definition and warehouse management
๐๐๐๐ฆ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ: Proven success in managing teams of various sizes, including budget setting, recruitment, objective setting, appraisals, and KPIs.
๐๐๐ง๐๐ฌ-๐๐ง ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ: Capable of leading by example with a hands-on approach to problem-solving and team guidance.