I am an accomplished Senior Manager / Director who has lead financial / revenue reporting, compliance, billing operations, revenue assurance, system migrations, system integrations, development product ownership, delivery management, development support desk and business processes (order to cash, warehouse management, fault management and provisioning automation) with over 25+ years of experience in both retail and wholesale environments for fixed, mobile, pay TV, VOIP, and broadband services. Self-motivated with a strong work ethic, I excel at leading from the front, driving exceptional team performance, and fostering strong relationships with business sponsors and stakeholders.
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šš±š©šš«šš¢š¬š: Comprehensive knowledge in retail, business, and wholesale quote to cash, fault management, warehouse logistics, and provisioning processes. As well as compliance, reporting, and accounting operations.
šššÆšš§š®š šš¬š¬š®š«šš§šš: In-depth understanding of revenue assurance, leakage prevention, and fraud potential across network, mediation, rating, billing, order to cash flow and cash reconciliation.
šššš¤šš”šØš„ššš« šš¢šš¢š¬šØš§: Proven ability to influence and build relationships with executives and board members, as well as marketing, sales, customer operations, finance, network, wholesale, and IT functions
ššššš„š¢š§š ššš§šš šš¦šš§š: Skilled in meeting tight deadlines for month-end reporting, project implementations, system implementation / migrations and development bug fixes.
šš§š-ššØ-šš§š šš«šØššš¬š¬ šš§šØš°š„ššš š: Extensive experience in managing the entire process from sales quote / order entry to cash collections and reporting, billing, interconnect, 3rd party supplier reconciliations, fault management, financial accounting duties, report definition and warehouse management
šššš¦ šššššš«š¬š”š¢š©: Proven success in managing teams of various sizes, including budget setting, recruitment, objective setting, appraisals, and KPIs.
ššš§šš¬-šš§ šššššš«š¬š”š¢š©: Capable of leading by example with a hands-on approach to problem-solving and team guidance.