Felicity Giles
Albourne,County
Summary
A results-driven professional with a proven ability to deliver exceptional customer service and drive sales through effective communication, persuasion techniques, and innovative thinking. Demonstrates strong leadership and teamwork skills, excelling in customer engagement, complaint management, and advocacy for customers. Adept at visual merchandising, payment processing, cash handling, and implementing sales techniques to enhance business performance. Committed to fostering positive customer experiences while maintaining a polite and assertive approach. Aspires to leverage expertise in customer service and leadership roles to contribute to organisational success.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
Work history
Customer service assistant
Yorkshire Building Society Agency
Brighton
2022.01 - 2026.01
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Trainee Digital Marketing Manager Estate Planning
Estate Planning now.co.uk
2019.09 - 2022.01
- My main responsibilities include planning and running digital marketing campaigns including web site/SEM, email, social media and display advertising. Maintaining our social media presence across the main digital channels and measuring and reporting on the performance of all digital marketing campaigns. Writing and updating content regularly.
- Inspired creativity within the team which resulted in innovative campaign ideas.
- Managed email marketing campaigns to foster client relationships.
Digital Marketing Assistant
Estate Planning Now
2019.06 - 2019.09
- I gained experience working both individually and as part of a team, making sure that daily I was hitting my own targets and making sure I was achieving the appropriate combined team target.
- Responded promptly to customer inquiries across social media platforms; fostered positive relationships.
- Liaised closely with clients during campaign development process ensuring satisfaction and clarity at all stages.
- Contributed to team meetings, offering insightful suggestions for campaign improvements.
- Researched market trends and competitor behaviour to uncover new strategies and revenue streams.
Digital Marketing Assistant
Estate Planning Now Retail
2018.06 - 2018.09
- I helped to nurture lasting relationships with colleagues through dedicated assistance, and issue resolution with a friendly approach.
- Conducted comprehensive market research to identify online trends and opportunities.
- Responded promptly to customer inquiries across social media platforms; fostered positive relationships.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
Waitress
Ginger Fox
Albourne
2015.02 - 2017.09
- I have very strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections to orders in a calm and timely fashion. I execute excellent active listening skills and ability to give my complete attention to people during busy times. I have worked during many types of functions including Christmas, new year, Mother’s Day Father’s Day and any other specific celebrations. I am very patient and compassionate when serving guests, making them feel as comfortable as possible.
Education
BA/ HONS - Journalism
University of Falmouth
Falmouth 2016.09 - 2019.06
120 hour certified TEFL qualification -
TEFFL
2019.06 - 2019.09
Advanced Level - English, Philosophy and Ethics, Classical Civilisation
TEFL
Skills
- Flair for creative ideas and innovative thinking
- Excellent communication and presentation skills, both written and verbal
- Excellent teamwork and leadership skills
- Patience, initiative and confidence within leadership roles
- Advocacy for customers
- Cash handling
- Customer Service
- Sales techniques
- Payment Processing
- Visual merchandising
- Customer complaint management
- Assertiveness
- Polite and friendly
- Persuasion techniques
- Customer engagement
References
References are available upon request.
Hobbies & Interests
In my spare time I enjoy writing meditation reading and yoga. I am passionate about teaching holistic and alternative medicine and also enjoy live music concerts and painting.
Custom
Free CV template by reed.co.uk
Affiliations
- Keeping fit in the gym and taking long walks in the country, reading, cooking and Travelling
Accomplishments
I was on my school swim team and enjoyed participating in inter school events and was also a prefect at my last school.
Timeline
Customer service assistant
Yorkshire Building Society Agency
2022.01 - 2026.01
Trainee Digital Marketing Manager Estate Planning
Estate Planning now.co.uk
2019.09 - 2022.01
120 hour certified TEFL qualification -
TEFFL
2019.06 - 2019.09
Digital Marketing Assistant
Estate Planning Now
2019.06 - 2019.09
Digital Marketing Assistant
Estate Planning Now Retail
2018.06 - 2018.09
BA/ HONS - Journalism
University of Falmouth
2016.09 - 2019.06
Waitress
Ginger Fox
2015.02 - 2017.09
Advanced Level - English, Philosophy and Ethics, Classical Civilisation
TEFL