Summary
Overview
Work history
Education
Skills
References
Languages
Custom
Timeline
Generic

Denise Belinda Nelson

Croydon,Surrey

Summary

Dynamic professional with expertise in technical proficiency across Python, Java, and data analysis, complemented by strong skills in Microsoft and Adobe suites. Demonstrates exceptional communication abilities and effective collaboration within teams. Proven track record in problem-solving, adaptability, leadership, and time management. Committed to delivering excellent customer service through online assistance, handling delivery documents, and successfully upselling. Career goals include leveraging technical skills to drive innovative solutions and enhance client satisfaction.

Brings [Number] years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.

Responsible and dedicated customer service team member with proven multitasking and organisational skills. Proficient in operating in a fast-paced environment to coordinate paperwork, process payments and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and a systematic approach.

Overview

22
22
years of professional experience
2025
2025
years of post-secondary education

Work history

Customer Service Assistant

Marks and Spencer
London Bridge Station
07.2015 - 08.2025
  • Accurately manage till operations, including transaction processing and reconciliation.
  • Deliver high-quality customer service to enhance client satisfaction.
  • Respond efficiently to enquiries and communicate promotions effectively.
  • Uphold exceptional standards of cleanliness and workspace organisation.

Customer Service Assistant

Marks and Spencer
London Gatwick Airport
07.2015 - 06.2017
  • Operated tills and processed transactions with a keen eye for detail.
  • Maintained outstanding service levels and optimal store presentation.
  • Supported promotional initiatives and ensured efficient till management.

Customer Service Assistant

Marks and Spencer
London Victoria Station
05.2016 - 06.2016
  • Processed transactions accurately, prioritising positive customer experiences.
  • Strictly adhered to store protocols to maintain high satisfaction rates.
  • Casual Catering Assistant, CH&CO – Gatwick Airport

Customer Service Assistant

Marks & Spencer
Waterloo Station
06.2015 - 06.2016
  • Handled both card and cash transactions in compliance with company policies.
  • Provided timely assistance to customers while ensuring a tidy environment.
  • Stayed updated on current promotions and maintained meticulous financial records.

Retail Sales Assistant

St Christopher’s Hospice / Scope Charity Shop
Croydon
03.2015 - 06.2015
  • Oversaw till operations with professionalism and courtesy.
  • Maintained a well-organised shop floor and addressed customer needs promptly.
  • Processed both card and cash transactions with accuracy.
  • Enhanced the shopping experience by greeting customers warmly.

HR & Admin Assistant

Educational Excellence & Wellbeing Ltd
Croydon
09.2012 - 08.2013
  • Managed telephone correspondence, documentation, and general administrative tasks.
  • Supported registration processes and contributed to daily office functions.

Catering Assistant

National Bakery School
London South Bank University
09.2009 - 06.2011
  • Demonstrated professionalism and courtesy while managing till operations.
  • Ensured the shop floor remained well-organised and responded efficiently to customer requirements.
  • Accurately processed card and cash transactions.
  • Contributed to a positive shopping environment by consistently providing a warm greeting to customers.

Catering/Kitchen Assistant

Shirley Oaks Hospital
05.2008 - 07.2009
  • Assisted in meal preparation and presentation, adhering to high standards.
  • Collaborated with kitchen teams while observing health and safety protocols.

Nursery Assistant

Kensington Avenue Primary School
Croydon
09.2003 - 07.2006
  • Supported children in educational and project-based activities.
  • Facilitated social development through play and storytelling.
  • Encouraged literacy and academic progress among early years students.

Education

BA (Hons) - Business Management

London South Bank University

BTEC Higher National Diploma - Business Studies

London South Bank University

Foundation Courses - Business Studies

London South Bank University
London
09.2010 - 07.2011

BTEC Level 1–3 - Travel and Tourism

London South Bank University

Level 2 Diploma - Food Manufacture

National Bakery School, London South Bank University

NVQ Level 2 - Multi-skilled Hospitality Services

London South Bank University

Level 2 Award - Food Safety in Catering

London South Bank University

GCSEs (5 A–C) - General Studies

Bensham Manor School

Skills

  • Hard Skills:
  • Technical proficiency in Python, Java, data analysis, Microsoft and Adobe suites, coding, and project management
  • Soft Skills:
  • Communication: Strong in verbal, written, and non-verbal communication
  • Teamwork: Effective collaborator
  • Problem-Solving: Able to identify, analyse, and resolve issues
  • Adaptability: Quick to adjust and learn
  • Leadership: Motivates teams and delegates well
  • Time Management: Skilled at prioritising and meeting deadlines
  • Customer Service: Committed to excellent client support
  • Online customer assistance
  • Handling delivery documents
  • Barcode scanning equipment operation
  • Electronic scanner use
  • Order processing
  • Successful up-selling
  • Price tagging
  • Sales target achievement
  • Cash handling
  • Visual merchandising
  • Customer retention

References

References available upon request.

Languages

English
Intermediate

Custom

Denise Belinda Nelson is an accomplished customer service and retail specialist with a strong history in administrative and catering positions. She has demonstrated accuracy, outstanding service, and a commitment to continuous improvement across her roles with Marks and Spencer and other reputable organisations. Denise is pursuing a BA (Hons) in Business Management and holds multiple credentials in business, food safety, and hospitality from leading institutions. Her expertise includes customer relationship management, payment processing, compliance, sales, quality assurance, teamwork, time management, organisational efficiency, accountability, and effective problem resolution.

Timeline

Customer Service Assistant

Marks and Spencer
05.2016 - 06.2016

Customer Service Assistant

Marks and Spencer
07.2015 - 08.2025

Customer Service Assistant

Marks and Spencer
07.2015 - 06.2017

Customer Service Assistant

Marks & Spencer
06.2015 - 06.2016

Retail Sales Assistant

St Christopher’s Hospice / Scope Charity Shop
03.2015 - 06.2015

HR & Admin Assistant

Educational Excellence & Wellbeing Ltd
09.2012 - 08.2013

Foundation Courses - Business Studies

London South Bank University
09.2010 - 07.2011

Catering Assistant

National Bakery School
09.2009 - 06.2011

Catering/Kitchen Assistant

Shirley Oaks Hospital
05.2008 - 07.2009

Nursery Assistant

Kensington Avenue Primary School
09.2003 - 07.2006

BTEC Higher National Diploma - Business Studies

London South Bank University

BTEC Level 1–3 - Travel and Tourism

London South Bank University

Level 2 Diploma - Food Manufacture

National Bakery School, London South Bank University

NVQ Level 2 - Multi-skilled Hospitality Services

London South Bank University

Level 2 Award - Food Safety in Catering

London South Bank University

GCSEs (5 A–C) - General Studies

Bensham Manor School

BA (Hons) - Business Management

London South Bank University

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