Luke Monks
Hastings,East Sussex
Summary
Dependable and driven individual with strong work ethic. Possesses excellent customer service and communication skills, coupled with knack for problem-solving. Aims to contribute to positive company experiences and boost customer satisfaction.
Offering strong interpersonal and communication skills, knowledgeable about teamwork, problem-solving, and maintaining positive workplace environment. Ready to use and develop organisational, sales, and customer interaction skills within work
Overview
10
10
years of post-secondary education
6
6
years of professional experience
Work history
Retail assistant
Primark
Hastings, East Sussex
2020.11 - Current
- Assisted in stock replenishment to maintain store appearance.
- Handled transactions, maintaining accurate till records.
- Managed inventory for streamlined store operations.
- Ensured visual merchandising standards with regular display updates.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Maintained clean shop floor, promoting a welcoming environment.
- Supported team members for improved operational efficiency.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Identified discrepancies in stocks through regular inventory management.
- Totalled bills using maths skills and maintained accurate till count.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Education
Bachelor of Science - Paramedic Science
Canterbury Christ Church University
Medway, Kent 2023.09 - 2026.07
BTEC - Level 3 (A-Level Equivalent) - Science & Psychology
East Sussex College Hastings
Hastings, East Sussex 2020.09 - 2022.08
GCSEs - General
The Hastings Academy
Hastings, East Sussex 2015.09 - 2020.07
Skills
- Upselling techniques
- Accurate money handling
- Patience and empathy
- Stock room management
- Loss prevention
- Outstanding customer service
- Leadership in diverse environments
Affiliations
- Walking the Dogs
- Spending time with friends and family
Languages
English
Native
References
References available upon request.
Timeline
Bachelor of Science - Paramedic Science
Canterbury Christ Church University
2023.09 - 2026.07
Retail assistant
Primark
2020.11 - Current
BTEC - Level 3 (A-Level Equivalent) - Science & Psychology
East Sussex College Hastings
2020.09 - 2022.08
GCSEs - General
The Hastings Academy
2015.09 - 2020.07