Oliver Conroy
Whitland,Carmarthenshire
Summary
A detail-oriented professional with a strong proficiency in managing records, payments, and data using Microsoft Office tools such as Word and Excel. Demonstrates excellent organisational abilities, ensuring timely completion of tasks while maintaining high accuracy. Skilled in both individual and collaborative work environments, with effective communication skills and a quick adaptability to new systems. Technical confidence is highlighted through expertise in Adobe Photoshop and Sony Vegas, alongside general IT literacy. Committed to customer service excellence through adept till handling, refund processing, upselling techniques, and customer retention strategies.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Retail Assistant
CK's Superstores
Saint Clears, Carmarthenshire
2023.01 - 2026.03
- Processed a large number of cash and card transactions accurately using POS and electronic till systems, guaranteeing constant financial accuracy.
- Reduced errors at the point of sale by maintaining a thorough awareness of product codes, pricing, and promotions.
- Arranged, restocked, and switched out inventory while making sure that product labels and information were accurate and current.
- Adhered strictly to company policies, including those pertaining to health and safety, stock control, and cash handling.
- Managed several tasks at once while paying close attention to details in a hectic setting.
- During hectic times, I helped colleagues to maintain consistent service standards and seamless daily operations.
Front of House
Plas Hyfryd Hotel
Narberth
2022.01 - 2023.01
- Accurately handled reservations and phone calls from guests, making sure that all data was accurately recorded.
- Kept well-organised booking records and clearly informed internal teams of pertinent information.
- Helped organise the event, making sure that all service requirements, guest information, and schedules were adhered to.
- Maintained professional standards and attention to detail while working effectively under pressure.
- Strong time-management abilities were developed while managing recurring customer service and administrative duties.
Maintenance Officer
Pendine Sands Caravan Park
Laugharne, Carmarthenshire
2021.01 - 2022.01
- Carried out regular site inspections, meticulously documented maintenance issues, and finished projects.
- Adhered to safety protocols and organised checklists to guarantee adherence to site requirements.
- Completed assigned tasks on my own, clearly updating supervisors on my progress.
- Displayed accountability, responsibility, and problem-solving skills in a real-world work setting.
- Participated proactively in team meetings, contributed valuable input based on practical experience from the field.
- Responded promptly to emergency calls even outside normal working hours, displayed high level of commitment towards duty.
Education
A-levels - Media Studies B, Business Studies D, English Language & Literature D
Pembrokeshire College
Pembroke, Pembrokeshire 2021.09 - 2023.07
GCSEs - English B, Mathematics C, Science C, Welsh B, Physical Education C, Welsh Baccalaureate C, History C, Food Technology C, Geography C
Dyffryn Taf Community School
2016.01 - 2021.01
Skills
- High degree of precision and attention to detail when managing records, payments, and data
- Competent in handling structured information using Microsoft Office, especially Word and Excel
- Excellent organisational abilities with the capacity to oversee time-sensitive and repetitive tasks
- Dependable, on-time, and consistent in handling work obligations
- At ease working both individually and collaboratively
- Proficiency in both written and spoken communication
- Quick learner who can quickly adjust to new workflows and systems
- Microsoft Office: Word, Excel, PowerPoint
- Using digital devices to enter data and manage information
- Basic spreadsheet organisation and data accuracy
- Adobe Photoshop, Sony Vegas This reflects technical confidence as well as attention to detail
- General IT Literacy and Confidence in Learning New Software
- Till and cash handling
- Refund processing
- Upselling techniques
- Customer retention
Interests
Travel and Culture, Creative Writing, Hiking, Design Arts
Projects & Additional Experience
Reliable, careful, and responsible, Calm, concentrated, and methodical while doing routine or repetitive work., Following instructions and applying feedback correctly, Positive attitude with a professional approach to workplace expectations
Affiliations
- Traveling, Hiking, Writing, Reading, Short Film Creation
Languages
English
Native
Welsh
Intermediate
Timeline
Retail Assistant
CK's Superstores
2023.01 - 2026.03
Front of House
Plas Hyfryd Hotel
2022.01 - 2023.01
A-levels - Media Studies B, Business Studies D, English Language & Literature D
Pembrokeshire College
2021.09 - 2023.07
Maintenance Officer
Pendine Sands Caravan Park
2021.01 - 2022.01
GCSEs - English B, Mathematics C, Science C, Welsh B, Physical Education C, Welsh Baccalaureate C, History C, Food Technology C, Geography C
Dyffryn Taf Community School
2016.01 - 2021.01