Luke Ingham
Rotherham,United Kingdom
Summary
Results-driven Sales Advisor with knack for connecting with customers and boosting sales. Increased client retention through personalised service and upselling techniques. Known for turning customer interactions into repeat business and fostering strong relationships. Aspiring to move up the ranks in the world of Stellantis through my work ethic and commitment to bettering myself whenever I can
Overview
7
7
years of professional experience
Work history
Sales advisor
Stellantis & You
Sheffield, South Yorkshire
2023.02 - Current
- Helping customers find their next vehicle whether it is a used vehicle, new vehicle or even Motability vehicle.
- Built strong relationships with customers for increased loyalty.
- Presented tailored sales pitches to various customer demographics, resulting in effective communication.
- Always looking to enhance my knowledge by helping and learning from managers (Purchase Orders, Listing cars on auto trader etc...)
- Utilised CRM systems effectively to manage client information and follow-ups.
- Collaborated efficiently with team members, fostering a productive work environment.
Sales advisor
Stoneacre
Doncaster, South Yorkshire
2022.01 - 2023.02
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Managed high volume of inbound calls, ensuring swift response times.
- Utilised multi-line telephone systems for efficient call handling.
- Initiated upselling techniques during calls; generating additional revenue for the company.
Shift Manager
Mcdonalds
Rotherham, South Yorkshire
2021.05 - 2022.01
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Optimised shift schedules to improve operational efficiency.
- Motivated employees to ensure quality food was prepared in a timely fashion
- Enhanced productivity through performance monitoring and constructive coaching sessions.
Crew trainer
Mcdonalds
Rotherham, South Yorkshire
2019.03 - 2021.06
- Boosted morale within the team via motivational speaking at routine briefings.
- Delivered comprehensive training for improved customer service skills.
- Provided one-to-one coaching, improving overall job competence among new hires.
- Achieved high employee commitment through supportive mentoring practices.
Education
GCSEs - English Literature
Warwick Academy
BermudaGCSEs - English Language
Warwick Academy
BermudaGCSEs - Mathematics
Warwick Academy
BermudaGCSEs - ICT
Warwick Academy
BermudaGCSEs - Geography
Warwick Academy
BermudaGCSEs - Biology
Warwick Academy
BermudaA-Levels - Physical Education
Aston Academy
SheffieldA-Levels - Mathematics
Aston Academy
SheffieldA-Levels - Psychology
Aston Academy
SheffieldSkills
- Responsive listening
- Maintaining client relationships
- Results-Driven attitude
- Meeting sales goals
- Lead generation
- Product knowledge and integration
Affiliations
- I am very much into my Golf and try and play as much as the weather (and my fiancé) allows me to
Timeline
Sales advisor
Stellantis & You
2023.02 - Current
Sales advisor
Stoneacre
2022.01 - 2023.02
Shift Manager
Mcdonalds
2021.05 - 2022.01
Crew trainer
Mcdonalds
2019.03 - 2021.06
GCSEs - English Literature
Warwick Academy
GCSEs - English Language
Warwick Academy
GCSEs - Mathematics
Warwick Academy
GCSEs - ICT
Warwick Academy
GCSEs - Geography
Warwick Academy
GCSEs - Biology
Warwick Academy
A-Levels - Physical Education
Aston Academy
A-Levels - Mathematics
Aston Academy
A-Levels - Psychology
Aston Academy