Luke Harrison
Rochdale,Lancashire
Summary
Experienced Nights Team Leader of a 4 star hotel in Manchester City centre. Train my team to complete high quality service and consistent results. Hard working proven through 100% attendance of both my last jobs. Currently in final year studying law with aspirations to become a solicitor. Work well in teams offering strong communication skills and high standards of work.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Nights Team Leader
Wilde Aparthotels
Manchester, Greater Manchester
2022.09 - Current
- 100% attendance record.
- Promoted from Team member to Team Leader
- Employee of the month
- Conduct 1 on 1's with team to ensure maximum job performance
- Check guests in, respond to reviews, handle any issues the guest have, ensure reception is clean, serve drinks, prepare food in the kitchen, laundry, fix any faults plus much more
Retail assistant
Daniel Christian Menswear
Rochdale, Greater Manchester
2021.05 - 2022.06
- Ensure maximum sales and meet targets
- Stack shelves and ensure everything is in order
- Unbox and take deliveries
- Ensure shop floor is neat and tidy
- Advise customers especially any looking for suits
Crew member
McDonald's
Rochdale, Greater Manchester
2019.09 - 2020.02
- Taking customer orders on till, meeting and greeting
- Preparing and packing food and drink
- Delvering through the drive through
- Maintaining immaculate cleanliness standards in both the kitchen and front of house
- Resolving any customer complaints
Education
Bachelor of Arts - law
The Manchester Metropolitan University
Manchester 2022.09 -
3 A-Levels - Law, Sociology, Psychology
Rochdale Sixth Form College
Rochdale 2019.09 - 2021.07
Skills
- First aid trained
- Health and safety training
- Team leadership
- Complaint handling
- Decision making
- Team communication
Affiliations
- Watching and Playing Sports - Season Ticket holder for Manchester City, regular runner and tennis player. Also compete in a pool league.
- Travel
- Political commentaries
- History - documentaries
Accomplishments
- Promoted at work to a Team Leader, employee of the month
- Most improved footballer 2017 Bacup and Rawtenstall Grammar. Player of the Year 2018. Player of the Year - Roach Dynamos FC.
- Winner of Rossendale schools cross country - leading to chance to run for Lancashire.
Certification
- First aid trained
- Fire safety trained
- Food and safety trained
Timeline
Nights Team Leader
Wilde Aparthotels
2022.09 - Current
Bachelor of Arts - law
The Manchester Metropolitan University
2022.09 -
Retail assistant
Daniel Christian Menswear
2021.05 - 2022.06
Crew member
McDonald's
2019.09 - 2020.02
3 A-Levels - Law, Sociology, Psychology
Rochdale Sixth Form College
2019.09 - 2021.07