Esme Rabson

After returning from my travelling, i jumped into the role of team leader and duty partner. This role including:

• Taking on 'Customer Service Lead' slots to ensure the customer journey is as optimal as can be and leading by example to give exceptional service.
• Being available to train and develop partners understanding of the operation by answering questions promptly and personally keeping up to date with information about the operation and the business as a whole in preparation for the daily questions that we receive
• Planning partners daily tasks and solving problems throughout the day to ensure the daily operation runs successfully
• Communicating and supporting partners on the shopfloor with a hand's on approach as well as management by sharing the workload through my knowledge and experience as a TM (specifically pay, rota scheduling, partner holiday and recruitment)
• Working continuously to improve how we do things to make the operation as efficient as possible alongside keeping morale and making sure customers and partners have the best experience in branch.

• Ensuring efficient operation of the store to achieve optimal results in targets, store presentation, visual merchandising, wage control and shrinkage.
• Acknowledge outstanding results and identify areas of missed opportunity.
• Coach and mentor my team to maintain high team morale and encourage development.

• Maximising sales and monitoring them against daily, weekly, monthly and yearly targets.
• Role modelling a customer centric mindset through displaying genuine interactions with customers.
• Supporting the Store Manager with merchandising stock in the store to maximise sales.
• Providing direct coaching, feedback and support to the team.
• Demonstrating clear communication, training, and coaching to assist in setting expectations on customer engagement, store policies and procedures as well as fostering a strong team.
• Assisting in managing expenses to maximise profitability.
• Cultivating an environment of productivity by ensuring the store team has the knowledge and skills to meet store goals for sales and customer engagement.

• Responsible for influencing, motivating and guiding a team whilst driving the shop forward.
• Contributing to the overall performance of the brand through exceptional shop keeping and line management skills.
• Being a proactive role model for delivering superb customer service, overseeing the shop floor, to ensure customers get the best experience.
• At times managing the entire day to day operation to optimise sales, profitability, customer satisfaction and minimising wastage.
• Promoting a culture of continuous learning and delivering an outstanding Partner experience by unlocking their full potential.
• Ensure consistently high levels of availability and exceptional merchandising standards as well as delivering an efficient, legal, and secure store operation.
• Bolton of partner operations - responsible for recruitment, rotas, pay and hours, partner holiday, partner development, business dress and learning coordination.

• Motivating partners through role modelling to deliver outstanding customer service.
• Focused on reducing wastage.
• Organising my team to achieve results.
• Ensuring compliance documentation is completed to a high standard.
• Proactive planning in a fast paced and ever changing environment.
• I assist the customer service lead, in completion of the BSA, staff training and partner development.