Samantha Andrews
Dunstable,Central Bedfordshire
Summary
Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Offering strong foundation in customer service and teamwork, with friendly and approachable demeanour. Knowledgeable about handling cash, preparing coffee, and maintaining clean environment. Ready to use and develop communication, problem-solving, and time-management skills.
Friendly and aspirational individual ready to excel as Coffee Shop supervisor. Demonstrates strong customer service and communication skills, coupled with ability to manage tasks in fast-paced environment. Aims to create welcoming atmosphere that enhances customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work history
Stock team leader
Dunelm
Dunstable, Central Bedfordshire
07.2025 - Current
- Conducted regular inventory checks for better stock management.
- Initiated improvements in warehouse layout, increased ease of navigation for staff members.
- Optimised storage space usage by reorganising shelf layouts.
- Coordinated with sales team for timely replenishment of fast-moving products.
- Counted and recorded stock precisely for reliable audits.
- Monitored stock levels to reorder replenishments in good time.
- Reported delivery discrepancies for missing and damaged goods.
Coffee shop team leader
Dunelm
Dunstable, Central Bedfordshire
05.2017 - 07.2025
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Implemented new working methods which improved overall efficiency of the team operations.
- Encouraged open communication, fostering a positive work culture.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Ensured compliance with food hygiene standards, maintaining high quality offerings.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Ordered supplies and maintained inventory for uninterrupted shop operation.
- Trained staff members, ensuring excellent customer service.
- Underwent barista training courses regularly upgrading skills set.
Bar and restaurant supervisor
Greene King PLC
Dunstable, Central Bedfordshire
01.2013 - 05.2017
- Oversaw bar operation, ensuring excellent guest service at all times.
- Ensured smooth operations by effectively managing food and beverage inventory.
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Conducted regular inventory checks for timely ordering of supplies.
- Managed daily cash handling duties and financial reporting accurately.
Education
BTEC level 2 - Child care, Learning and Development
College of West Anglia
Kings Lynn, NorfolkNVQ Level 1 - Functional skills qualification in English
Life time training
Dunstable, Central BedfordshireNVQ Level 1 - Functional skills qualification in mathematics
Life time training
Dunstable, Central BedfordshireNVQ Level 1 - Functional skills qualification in information and communication technology
Life time training
Dunstable, Central BedfordshireNVQ Level 1 - Functional skills qualification in social development
Life time training
Dunstable, Central BedfordshireDiploma of Higher Education - Team leading
Life time learning
Dunstable, Central BedfordshireCertificate of Higher Education - workplace hazard awareness entry 3
Life time learning
Dunstable, Central BedfordshireNVQ Level 2 - personal licence holder
BIIAB
Dunstable, Central BedfordshireSkills
- Calm under pressure
- Team building
- Leadership
- Resourcefulness
- Inventory management
- First aid trained
- Strong verbal communication
- Attention to detail
Timeline
Stock team leader
Dunelm
07.2025 - Current
Coffee shop team leader
Dunelm
05.2017 - 07.2025
Bar and restaurant supervisor
Greene King PLC
01.2013 - 05.2017
BTEC level 2 - Child care, Learning and Development
College of West Anglia
NVQ Level 1 - Functional skills qualification in English
Life time training
NVQ Level 1 - Functional skills qualification in mathematics
Life time training
NVQ Level 1 - Functional skills qualification in information and communication technology
Life time training
NVQ Level 1 - Functional skills qualification in social development
Life time training
Diploma of Higher Education - Team leading
Life time learning
Certificate of Higher Education - workplace hazard awareness entry 3
Life time learning
NVQ Level 2 - personal licence holder
BIIAB
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