Luke Bucklow
London,UK
Summary
Accomplished professional with ten years of expertise in airline and airport operations. Proven ability to coordinate complex logistics, ensuring regulatory compliance is maintained. Enhanced team performance to consistently achieve punctuality metrics. Seeking opportunities for further development within the aviation industry.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Aircraft Controller
British Airways
London, UK
2020.11 - 2026.04
- Achieved timely delivery of the global BA operation, ensuring seamless service on scheduled days.
- Resolved complex operational incidents effectively, leading to improved decision-making on diversions and cancellations.
- Facilitated aircraft tail changes and flight retimes, enhancing overall operational efficiency.
- Optimised flight allocation, significantly reducing risk of rotational delays while maintaining safety compliance.
- Streamlined maintenance scheduling with engineering, resulting in enhanced flight operations without disruptions.
- Enhanced outstation communication, swiftly addressing issues that impacted punctuality and customer experience.
- Mitigated potential disruptions through proactive pre-planning, ensuring operational resilience against external challenges.
- Maintained strict adherence to slot rules, successfully managing re-clearance of airport slots as necessary.
- Contributed to development of new team members as Lead Line Trainer. Delivered comprehensive training, ensuring adherence to operational standards.
Stands Coordinator
British Airways
London, UK
2019.11 - 2020.11
- Management of stand allocation for all arrivals and departures at LHR Terminal 5.
- Pre-planning of stands up to day -3 to optimise flow of traffic and avoid airfield congestion.
- Management of towing programme to ensure aircraft are at terminal or engineering base within SLA.
- Management of external stakeholders such as catering, cleaning, security and fuelling to ensure they are engaged within SLA.
- Close working relationship with HAL to optimise the BA operation in LHR Terminal 3.
- Responsible for ensuring terminal infrastructure faults are reported and repaired including jet bridges, stand guidance, FEGP and PCA units.
- Maintain compliance by ensuring aircraft are allocated to stands that can take the aircraft type/size. Restricting stands when required and communicating with other stakeholders.
- Responding to emergencies such as MEDA's, emergency landings, terminal evacuations etc.
- Close working relationship with other airlines at LHR including Iberia and American Airlines, ensuring their operational requirements are fulfilled.
Customer Service Executive
British Airways
London, UK
2018.08 - 2020.11
- Airport customer service duties such as check in, boarding, baggage assistance, ticketing, flight connections, business lounges and airport customer service desks.
- Trained in the Iberia operation providing customer service duties to Iberia passengers using Iberia systems and processes.
- Appointed Iberia Operational Lead. Responsible for ensuring Iberia processes are applied operationally and punctuality targets are met.
- Iberia check in supervisory tasks such as closing flights, handling standby pax. Point of escalation for customer complaints or operational difficulties.
- Additional Iberia admin duties, including team member task allocation, filing reports and liaising with Madrid ops.
Passenger Service Agent
Air France
New York, USA
2016.07 - 2017.12
- Trained as lead check in agent. Responsible for delivering daily briefings to check in agents, closing and finalising flight onload and providing meal orders to catering.
- Assisted standby and offloaded passengers. Provided information, new itineraries, accommodation and meal vouchers.
- Handled check in of crew and provided flight plans, gate information, aircraft information and any special passenger needs.
- Translated between English and French for passengers as required by the airline and US immigration authorities.
- Selected to work in AirFrance Special Services. Meet, greet and escort of foreign dignitaries, Heads of State, diplomats, celebrities, royals and VIPs.
- Other daily duties included check in, boarding flights, assisting connections and passengers requiring extra help.
Education
Bachelor of Arts - French
University of Leeds
Leeds 2012.09 - 2016.07
Skills
- Airline global/network operations
- Airport ground operations
- Airport customer services
- VIP special services
- Airline software proficiency eg Amadeus, Sabre
- Training and Development
- Tactical Planning
- Microsoft Office Proficiency
References
Available upon request.
Timeline
Aircraft Controller
British Airways
2020.11 - 2026.04
Stands Coordinator
British Airways
2019.11 - 2020.11
Customer Service Executive
British Airways
2018.08 - 2020.11
Passenger Service Agent
Air France
2016.07 - 2017.12
Bachelor of Arts - French
University of Leeds
2012.09 - 2016.07