Vaida Cekaviciene
Thurrock,Essex
Summary
Extensive experience working in fast-paced travel environment, managing refund processes on Amadeus, Galileo and Sabre GDS as well as BSP. ADM/ACM handling, resolving customer and airline queries, and supporting credit control functions including account monitoring and financial record management. With approach that combines strong analytical skills with attention to details to ensure efficient and compliant processing.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
Airline Refunds Consultant/Credit Controller
Masterfare Ltd (Part of CTM Travel)
London
2014.07 - Current
- Supported clients in resolving billing disputes amicably in timely manner.
- Monitored debtor ledger carefully to reduce potential errors or discrepancies.
- Facilitated collaboration with sales department for enhanced client communication.
- Assisted in streamlining debt collection processes to support financial health of company.
- Contributed to coordination with internal teams for effective credit control processes.
- Managed 100 or more Airline Refunds per day
- ADM/ACM Handling
- Credit Control
- Accounts Receivable
- Customer Service
- BSP reconcilation
Ticketing Consultant
Masterfare Ltd (Part of Commodore Travel)
London
2008.03 - 2014.07
- Issued tickets on published fares and category 35 using Sabre, Amadeus, Worldspan, and Galileo systems.
- Reissued and revalidated tickets while managing MCO processes and actioning queues.
- Provided printed invoices and e-tickets to customers and agents.
- Checked BSP links to ensure accuracy.
- Assisted retail customers with their inquiries.
- Executed end-of-day banking procedures.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
Travel Sales Consultant
Jetlinetravel Ltd
London
2007.10 - 2008.03
- Assisted customers by answering 50 plus incoming calls per day
- Facilitated holiday searches and provided quotes to customers.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Coordinated with suppliers to secure best rates and services.
Education
Diploma - Airline and Travel Studies
Greenwich School of Management
London 2007.06 - 2007.09
Bachelor of Business Administration - Management and Business Administration
Vilnius College
Lithuania 2001.06 - 2005.06
GCSE
Zygimantas Augustas Secondary School
Vilnius, Lithuania 1989.09 - 2001.06
Skills
- Customer service and credit control
- Airline refunds
- Professional work ethic
- Interpersonal communication skills
- Adaptability in high-pressure environments
- Experience in Microsoft Office Suite
- Global Distribution System (GDS)knowledge
- Galileo
- Amadeus
- Sabre
- Penguin Travel Management Software
- Invoice processing
- Debt management
- Communication proficiency
- Time-management
- Banking operations
Certification
- Virgin Atlantic Airways/ GTMC Fares and Ticketing Training Level One
- Virgin Atlantic Airways/ GTMC Advanced fares and ticketing Training Level Two
- Global Distribution Systems Using Galileo CRS
- Tour Operations Incoming and Outgoing
- Travel Geography Europe and Worldwide
- Travel Agency Practice Retail and Business
Languages
English
Fluent
Lithuanian
Native
References
References available upon request.
HOBBIES & INTERESTS
Growing own vegetables and fruits in family allotment and travelling.
Timeline
Airline Refunds Consultant/Credit Controller
Masterfare Ltd (Part of CTM Travel)
2014.07 - Current
Ticketing Consultant
Masterfare Ltd (Part of Commodore Travel)
2008.03 - 2014.07
Travel Sales Consultant
Jetlinetravel Ltd
2007.10 - 2008.03
Diploma - Airline and Travel Studies
Greenwich School of Management
2007.06 - 2007.09
Bachelor of Business Administration - Management and Business Administration
Vilnius College
2001.06 - 2005.06
GCSE
Zygimantas Augustas Secondary School
1989.09 - 2001.06