Lucy Kathleen Nellie Upton

Maintained hygiene standards in food preparation areas for safe customer consumption. Assisted customers promptly during peak hours to reduce waiting times. I also processed cash and card transactions accurately.

Responsible for cleaning NHS wards, clinical areas, and communal spaces while adhering to health and safety guidelines.
Supported maintenance of patient confidentiality in all tasks undertaken.
Assisted in creating a safe and welcoming environment for patients, visitors, and staff.

Assisted residents with personal care and daily living tasks while ensuring privacy and dignity was maintained at all times.
Supported residents during meal times and recreational activities to promote patient-centred care.

Assisted with cleaning tenancy properties, including deep cleans and regular house cleans. Supported Air B&B cleaning operations by maintaining high standards of cleanliness. Organised weekly cleaning schedules based on room occupancy to enhance efficiency.

Assist young vulnerable adults with learning activities to encourage independence. I help support a safe and nurturing learning environment.
I facilitate conflict resolution and de-escalation strategies to manage challenging situations.