Lucy Jane Graham

• Handled prescriptions diligently, minimising any potential errors or miscommunications.
• Maintained confidentiality of medical documents as per data protection regulations.
• Collected co-pays and fees from patients-ensured timely payment transactions within the clinic.
• Enhanced communication with patients by addressing their queries and concerns promptly.
• Processed medical information for maintaining up-to-date patient records.
• Streamlined the check-in process to reduce patient waiting time.
• Ensured smooth operation of front desk activities whilst handling emergencies professionally.
• Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
• Coordinated with medical staff to ensure efficient care provision for all patients.
• Scheduled appointments using practice management software, reducing administrative workload substantially.
• Managed telephone lines, providing accurate information to callers when required.
• Scheduled patient appointments using EMIS

booking system.

• Greet clients, assist with inquiries, and provide information on tanning services.
• Manage appointment scheduling and ensure accurate records.
• Advise clients on appropriate tanning options based on their needs.
• Promote and sell tanning products and services.
• Maintain tanning equipment, ensuring cleanliness and safety standards.
• Process payments and handle cash transactions.
• Perform administrative tasks such as client record-keeping.
• Upsell services and products, and inform clients of promotions.
• Ensure health and safety compliance within the tanning area.
• Resolve client complaints and maintain customer satisfaction.

• Set up for surgeries and cleaned down surfaces after patients.
• Ensured the surgery was clean and ready for the next day.
• Reassured nervous patients and assisted the dentist with examinations and surgeries.
• Greeted and welcomed patients, taking notes during check-ups and exams.
• Learned and applied health and safety protocols in the workplace.

• Greeted customers on arrival and performed bar work.
• Ran food to tables and cleaned/ set up tables.
• Provided friendly and efficient customer service.

• Checked in and booked clients, disinfected sunbeds after use.
• Recommended products to customers and managed social media accounts.
• Answered telephone calls, organised appointments, and handled salon opening and closing duties.

• Scanned people into events and managed crowds.
• Greeted and guided customers and members of the public at events.
• Handed out leaflets and helped set up for events.

• English Language: 4
• Maths: 3
• History: 5
• Sociology: 5
• Physical Education: Pass
• Combined Science: 4