Natalia Szewczyk
Leeds
Summary
A highly skilled professional with expertise in customer issue resolution and complex problem solving, adept at cross-team collaboration and communication. Demonstrates proficiency in root cause analysis and administrative support, excelling in multitasking within high-volume environments. Committed to conflict resolution and enhancing operational efficiency.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Administration Receptionist/Secretary
Priory View Medical Centre
Leeds
05.2021 - 05.2025
- Provide compassionate and timely support to patients, managing complex queries and offering solutions to ensure smooth healthcare journey.
- Work collaboratively with clinical teams to optimize patient flow and service operations.
- Conduct administrative investigations and escalate unresolved issues with documented summaries and suggested improvements.
- Managed ~ 350 calls per day
- Maintain confidentiality and discretion in all communications.
- Created systematic filing system, ease of document retrieval was achieved.
Medical Receptionist
Armley Moor Medical Centre
Leeds
03.2022 - 11.2022
- Handled sensitive and urgent patient concerns, often acting as the first point of contact for complex problems.
- Prepared professional communications including reports, summaries, and internal memos.
- Supported internal investigations and maintained clear communication between departments.
Warehouse Operative
Various Agencies
10.2019 - 04.2021
- Worked in fast-paced logistics environments with high attention to detail and time management.
- Adapted quickly to different systems and teams, ensuring accurate order dispatch and inventory control.
Restaurant Worker
Magnum Steak & Wine Restaurant/Gelato Café/Makarun
01.2017 - 08.2019
- Delivered top-tier customer service in high-demand food service environments.
- Proactively resolved customer complaints, improved satisfaction ratings, and ensured timely service delivery.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Full Secondary Education -
Bielsko-Biala
Poland 04.2001 - 06.2019
Skills
- Customer Issue Resolution
- Bilingual and Multilingual communication
- Cross-Team Collaboration
- Communication & Case Summarization
- Root Cause Analysis
- Administrative Support
- Multitasking in High-Volume Environments
- Conflict Resolution
- Various System Tools Familiarity
Certification
- Handling Difficult Situations with Compassion, 02/01/23
- Data Security Awareness Training - Level 1
- Equality, Diversity and Human Rights
- Conflict Resolution
- Preventing Radicalisation (Levels 1 & 2)
Languages
English
Advanced (C1)
Polish
Proficient (C2)
Custom
- Cultural exploration
- Digital art
- Enthusiastic about Continuous Learning
Timeline
Medical Receptionist
Armley Moor Medical Centre
03.2022 - 11.2022
Administration Receptionist/Secretary
Priory View Medical Centre
05.2021 - 05.2025
Warehouse Operative
Various Agencies
10.2019 - 04.2021
Restaurant Worker
Magnum Steak & Wine Restaurant/Gelato Café/Makarun
01.2017 - 08.2019
Full Secondary Education -
Bielsko-Biala
04.2001 - 06.2019
Similar Profiles
Chloe Naismith-WatsonChloe Naismith-Watson
Medical receptionist at Priory Medical GroupMedical receptionist at Priory Medical Group
Georgia FinlawGeorgia Finlaw
Childcare Educator at Alpine View Childcare CentreChildcare Educator at Alpine View Childcare Centre
Ella DoolanElla Doolan
Volunteer Personal Trainer at Delta View Habilitation CentreVolunteer Personal Trainer at Delta View Habilitation Centre
Sangeetha JinkaSangeetha Jinka
QA Automation Engineer at Sky CP LtdQA Automation Engineer at Sky CP Ltd
John MillerJohn Miller
HVAC Technician at Self-employedHVAC Technician at Self-employed