Lucy Watson
Inverness
Summary
Results-driven professional with extensive experience in document control and administration. Proven track record of addressing challenges across public, private, and retail sectors. Committed to leveraging and expanding existing skills in new opportunities.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Document Controller/Administrator
Omexom (Previously NorPower)
Muir of Ord
2026.04 - 2026.06
- Establish, implement, and maintain the project Document Management System (DMS) in accordance with Omexom's document control procedures and client project-specific information management requirements, ensuring alignment between Omexom's internal IMS and SSEN Transmission Viewpoint and ACC environments.
- Manage full lifecycle of all project documents, including creation, review, approval, issue, revision, and archiving — ensuring version control is maintained and superseded documents are correctly withdrawn from circulation.
- Assign and maintain document numbering, revision status, and metadata in accordance with the agreed project document coding and naming convention.
- Ensure all documents are stored, indexed, and retrievable within the DMS in a logical and consistent manner, enabling rapid access by project team members and auditors.
- Administer and maintain the project Master Document Register (MDR) and Drawing Register and provide regular status reports to the Project Manager.
- Manage the document transmittal process for all formal issues and receipt of documents between Omexom, SSEN Transmission, subcontractors, design consultants, and other third parties.
Document Controller/Site Administrator
Balfour Beatty
Tomatin, Inverness
2024.09 - 2026.01
- Manage the requirements for document control on the A9 Dualling Tomatin to Moy Project to ensure implementation and compliance to standards established within the Business Management System (BMS)
- Identify contractual requirements in relation to document control.
- Ensure accurate control of documentation from pre-construction through to completion and archiving.
- Liaise with project teams to ensure they have a full understanding of document control and system procedures and provide training and instruction as required such that documentation control requirements are met.
- Ensure procedures are fully implemented to meet requirements of the BMS and other documentation and information systems to include SharePoint and BIM 360
- Manage business archiving such that all documentation is stored efficiently and can always be accessed and referenced.
- Communicate and report to Design and Project Managers on all documentation issues. Support the Lead Document Controller to ensure a specific, relevant, and comprehensive set of subcontract requirements relevant to information management / document control have been incorporated within each tender package.
- Provide appropriate proactive support working collaboratively with the project team, suppliers and others to ensure information management and document control systems are effectively implemented including:
- - Issue document numbers to relevant parties in accordance with the project requirements.
- - Quality check incoming documents (e.g. from designers/ sub-contractors) in line with the document control procedure.
- - Ensure documentation contains the appropriate metadata for tractability retrieval and audit purposes.
- - Provide document support to ensure information is issued and maintained in an efficient and accessible controlled manner.
- - Support the approval / acceptance processes e.g. assist with collation, distribution and close-out of comments.
- - Support implementation of other relevant procedures such as contract management, Requests for Information and Technical Queries
- Provide support to the Project Administrator to cover ad-hoc admin duties
Housing Management Assistant (Fixed Term Contract)
Highland Council
Inverness
2022.10 - 2023.08
- DWP Universal Credit Landlord Portal Administration to include verification of Housing Element, applications of APA and TPP through portal and DWP website.
- Managing multiple mailboxes for Inverness South Estates Management Team
- In conjunction with Housing Management Officers, deal with estate management issues, allocating customer service enquiries through CRM system, including disputes and complaints. Logging ASB cases on Housing Live and allocating Housing Management Officers.
- Provision of housing advice and information. Administration of SharePoint Inverness South files.
- Provision of clerical support to Housing Management Officers to include creating tenancy agreements, creating and amending tenancies on Housing Live, estate management, administration of Home Exchange Portal and verifications, overseeing MEX applications and liaising with other Housing Agencies
- Ad-hoc team duties in absence of caretakers to attend Gas Service Appointments (Forced Entries) visiting tenants to sign leases, liaising with tenants for return of keys to estate management. Mail merges and mail drops to tenants.
- Taking rent payments and discussing rent balances, chasing low level rent arrears, using tact and diplomacy to agree repayment plans and advising customers of Housing Benefits.
- Maintenance of, and diary management of the Recharge Spreadsheets for TCAC and SWNHS for income maximisation.
Project Assistant
Highlands & Islands Airport Ltd
2021.07 - 2022.06
- Assisting with data collection, creating and maintaining spreadsheets and preparing information for the projects, reports, meetings, and presentations
- Supporting the Project teams to establish procedures in support of the projects by providing administrative support to the Project Managers for the projects including organising project meetings and conference calls
- Assisting with good project communications through intranet updates, liaising with the Communications Team on timing and location of information
- Populating the new systems with data ensuring an accurate and consistent approach is taken when uploading existing information and populating the system with additional information not currently held.
- Support project team members as they streamline policies and procedures in line with system requirements, taking opportunities to update approaches where appropriate.
- Customise system guides to meet the needs of HIAL users and assist in the production of a user manual for the system
Document Controller
Scottish & Southern Energy
2015.08 - 2020.01
- Managed document issuance as the central point for all documentation, ensuring compliance with client governance procedures.
- Collaborated with the project team to develop the new Caithness-Moray HVDC electricity transmission link. Acted as the Document Controller in the Programme Management Office (PMO), overseeing project controls, programme assurance, accurate forecasting and reporting to enhance the HVDC Programme and drive project delivery output.
- Managing all relevant registers to keep them up to date (e.g. the principal document register, technical query register, purchase order register, transmittal register)
- Setting up and managing of template forms, reports and dashboards (including provision of user guidance and support)
- Created reports and contributed to project and department meetings and training sessions on Programme Management processes, ensuring 400+ team members adhered to established principles and guidelines
Housing Services Assistant (Temporary Contract)
Albyn Housing
2015.05 - 2015.08
- Served as main contact for customers, delivering information and advice on housing services including repairs, voids, applications, tenancy agreements, estate management, rent arrears, and anti-social behaviour.
- Taking rent payments and discussing rent balances, chasing arrears, using tact and diplomacy to agree repayment plans and advising customers of Housing Benefits
- Calculated projected rent balances, updated arrears actions, and issued rent statements to maintain financial accuracy.
- Processed invoices, managed works orders, and coordinated with contractors and tenants to schedule both planned and unplanned maintenance works
Education
Culloden Academy
Inverness 1996.01 - 1999.01
Skills
- Microsoft 365 proficiency
- BIM 360 expertise
- Database management
- Organisational skills
- Confidentiality management
- Team collaboration
- Effective communication
- High-pressure performance
- Initiative
- Continuous learning
- Customer service excellence
- Relationship building
- Empathy
- Target achievement
INTERESTS AND HOBBIES
I have a passion for the outdoors and am an active member and administrator of the Scottish Women's Walking Group for the Highlands and Grampian regions supporting nearly 5000 members. As the main administrator I regularly organise events on aiming to be inclusive as possible regardless of ability through social media platforms along with hosting and leading said events. I also have completed my Paths4all Walk Leader Training and NNAS Navigation Award., I am an avid Munro Bagger and am working towards completing my Hill and Moorland Leadership in my spare time. I also enjoy travelling and exploring Scotland whilst writing a part time blog online and Instagram about my adventures.
FURTHER TRAINING
- Fire Marshall
- Bomb Marshall
- Green Cross Global First Aid Training valid until 02/2026
- Paths4all Walk Leadership Training
- NNAS Sliver Navigation Award
PREVIOUS EMPLOYMENT
- 2014 – 2015: Cairn Housing – Housing Administrator
- 2011 – 2014: Highland Slaters Ltd – Accounts Administrator
- 2008 – 2013: South Forrest Solicitors and Estate Agents - Property Assistant
Timeline
Document Controller/Administrator
Omexom (Previously NorPower)
2026.04 - 2026.06
Document Controller/Site Administrator
Balfour Beatty
2024.09 - 2026.01
Housing Management Assistant (Fixed Term Contract)
Highland Council
2022.10 - 2023.08
Project Assistant
Highlands & Islands Airport Ltd
2021.07 - 2022.06
Document Controller
Scottish & Southern Energy
2015.08 - 2020.01
Housing Services Assistant (Temporary Contract)
Albyn Housing
2015.05 - 2015.08
Culloden Academy
1996.01 - 1999.01