Lucy Vernon

- Boosted sales via engaged customer interactions and high level of customer service

- Resolved customer complaints, ensuring satisfaction and repeat business

- Maintained clean shop floor, promoting a welcoming environment

- Key holder responsible for taking cash/card transactions and locking up

- In charge of displays

- Demonstrated commitment with flexible shifts including weekends and bank holidays

- Stock control software use

- Gained a detailed overview of various areas of the marketing department such as digital, content, field and event marketing

- Introduction to the complete lead managing process, social media and e-mail marketing campaigns, the planning and coordination of in-person and virtual event formats

- Insight into various marketing and analysis tools such as Google Analytics, Google Ads, Falcon.io, Eloqua, Zoom webinars and Salesforce

- Independently created an email layout and landing page for a corporate campaign