Lucy murphy
Guiseley
Summary
Motivated and reliable individual seeking a supportive role where I can help others and contribute to the smooth running of a team. I have strong communication, teamwork, problem-solving, and time management skills, and I am confident using technology and adapting quickly to new systems. I enjoy working with people and take pride in being organised, dependable, and willing to learn.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Waitress
The Wheatley arms
Ben Rhydding
2024.11 - Current
- Executed food and drink orders accurately.
- Enhanced guest satisfaction through attentive and prompt service.
- Managed multiple tasks simultaneously to ensure efficient order delivery for timely delivery of orders.
- Collaborated with kitchen staff to ensure orders were accurate.
- Accommodated special event needs and provided customised services for parties.
- Maintained stocked beverage supplies to meet customer demand, maintained availability of popular drinks.
- Met special dietary requests by communication with the customers and the kitchen.
Receptionist
Guiseley Osteopathic Centre
Guiseley
2024.08 - 2026.06
- Welcomed guests as the initial point of contact, offering assistance and creating a friendly environment upon arrival.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained an organised reception area for a professional medical environment.
- Kept confidentiality with sensitive information and made sure to follow the procedures.
- Delivered front of house duties.
Waitress
Olive and Fig Cafe
Otley
2024.03 - 2024.10
- Dealt with customer queries and complaints, creating a high level of customer satisfaction.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Prepared hot and cold beverages for customers' satisfaction.
- I Promoted daily specials to increase sales.
- Stocked display cases with fresh bakery items, encouraging customers to make purchases.
- Ensured cleanliness of cafe premises by regularly cleaning.
Education
GCSEs -
Guiseley High School
2019.09 - 2024.06
A-Levels -
Ilkley Grammar School
2024.09 - 2026.06
Skills
Resilient under pressure
Excellent memory recall
Efficiant at following procedures
Time management
Safe manual handling
Dietary requirements understanding
Digital ordering system use
Certification
Fire safety awareness online course- completed 02/06/2025
A full Drivers licence with no points
References
References available upon request.
Timeline
Waitress
The Wheatley arms
2024.11 - Current
A-Levels -
Ilkley Grammar School
2024.09 - 2026.06
Receptionist
Guiseley Osteopathic Centre
2024.08 - 2026.06
Waitress
Olive and Fig Cafe
2024.03 - 2024.10
GCSEs -
Guiseley High School
2019.09 - 2024.06