LUCY McDONNELL
Antrim,Antrim
Summary
Personable individual with knack for customer service and teamwork. Skilled in communication and multitasking, ensuring smooth and pleasant dining experiences. Strives to create welcoming atmosphere, contributing to customer satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bar / Waiting Staff
SSP
Antrim
03.2025 - Current
- Demonstrated excellent communication skills with customers and colleagues alike.
- Assured compliance with health and safety regulations, ensuring customer wellbeing.
- Handled cash transactions accurately whilst maintaining financial integrity at all times.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Resolved customer complaints promptly to maintain good relationships.
- Served guests spirits, lagers and stouts at bar.
Volunteer Coach
BELFAST STAR BASKETBALL CLUB
04.2023 - 12.2025
- I am a qualified coach and volunteer for the primary school basketball.
- I am also a qualified table official for basketball matches for our junior club-
Babysitter
PRIVATE CLIENTS
06.2022 - 12.2025
- I currently care for children ranging from 2 months to 13 years.
- Assist younger children to accomplish small age-appropriate tasks.
- Organise age-appropriate activities like reading, crafts and educational play.
- Complete light household chores while children sleep to maximise efficiency.
- Clean and tidy the kitchen after eating, clean counters, do dishes and fold clothes.
Customer Advisor
DOBBIES GARDEN CENTRE
08.2023 - 11.2023
- Working the tills processing cash and card payments during busy shopping periods, limiting customer wait times.
- Helped customers regarding product placement, prices and availability.
- Addressed customer service enquiries quickly and accurately.
- Maintained excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.
Education
AS-level - Maths, Geography, Chemistry
ANTRIM GRAMMAR SCHOOL
09.2023 - 12.2025
GCSE’s - English Language, English Literature, Maths, Further Maths, Chemistry, Physical Education, Biology, Physics, Geography, Religion
DOMINICAN COLLEGE
BELFAST 09.2018 - 06.2023
Bachelor of Business Administration - Business Economics
Ulster University
Antrim, Antrim and Newtownabbey 09.2025 -
Skills
- Beverage serving
- Cash handling
- Problem-solving
- Communication skills
- Stress resilience
- Time efficiency
REFERENCES
- Lexi, Possett, 07732 028279, Belfast Star Basketball
- Jenny, 028 9458 0688, Dobbies Garden Centre, The Junction, Antrim
- Ciara, Hood, Parent, 07594 099366
- Lesley, McCausland, Parent, 07715 975034
VALUES
- I have represented Northern Ireland in Basketball as well as being an integral member of my basketball team and club. In sport I have learnt the importance of time management, team working, flexibility, dedication, and adaptability. I have also acted as leader and mentor. Communication is key on a basketball court.
- I believe that all these skills are fully transferable to the work environment and have also greatly assisted me in my school life. I believe that I would be an asset to any potential employer.
Certification
Safeguarding Children Young People in Sport
Timeline
Bachelor of Business Administration - Business Economics
Ulster University
09.2025 -
Bar / Waiting Staff
SSP
03.2025 - Current
AS-level - Maths, Geography, Chemistry
ANTRIM GRAMMAR SCHOOL
09.2023 - 12.2025
Customer Advisor
DOBBIES GARDEN CENTRE
08.2023 - 11.2023
Volunteer Coach
BELFAST STAR BASKETBALL CLUB
04.2023 - 12.2025
Babysitter
PRIVATE CLIENTS
06.2022 - 12.2025
GCSE’s - English Language, English Literature, Maths, Further Maths, Chemistry, Physical Education, Biology, Physics, Geography, Religion
DOMINICAN COLLEGE
09.2018 - 06.2023