Zoe Edwards
Manchester,England
Summary
Dedicated hospitality professional with expertise in multi-table management and beverage serving, ensuring exceptional customer service. Proficient in maintaining personal hygiene standards and understanding dietary requirements, while excelling in complaint management and order processing. Demonstrates grace under pressure with efficient table clearance and cleaning duties, alongside cash handling and split-bill facilitation. Career goal includes advancing within the hospitality industry to further enhance service and my quality and efficiency.
Personable individual with knack for customer service and teamwork. Skilled in communication and multitasking, ensuring smooth and pleasant dining experiences. Strives to create welcoming atmosphere, contributing to overall customer satisfaction
I truly enjoy serving and talking to people , and have much experience with handling many customers independently. I am conscientious hardworking and always invest 100 percent into everything I do.
Overview
3
3
years of professional experience
116
116
years of post-secondary education
Work history
Box hospitality waiting staff
Principality Stadium
Cardiff, Vale of Glamorgan
04.2023 - Current
- Demonstrated understanding of allergen management, preventing potential issues during meal preparation.
- Took initiative in solving customer complaints diplomatically; ensured their return visits.
- Tended to 16 clients independently , serving drinks and keeping the boxes clean and organised
- Prioritised multitasking under high pressure situations, improving overall service speed.
- Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
- Assured cleanliness of dining area for a pleasant environment.
- Opened, poured and served alcoholic and non-alcoholic beverages.
- Treated all people with equality dignity and respect
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
Barista
jiveys cafe
cardiff, Vale of Glamorgan
08.2022 - 10.2022
- Promoted seasonal beverages effectively increasing their uptake.
- Performed cash handling duties accurately to maintain financial integrity.
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Education
GCSEs - biology
St teilos Ciw high school
Cardiff 09.2017 - 06.2025
GCSEs - chemistry
St teilos ciw high school
cardiff 09.2017 - 06.2025
GCSEs - physics
St teilos ciw high school
Cardiff 09.2017 - 06.2025
GCSEs - design technology
St teilos Ciw high school
cardiff 09.2017 - 06.2025
GCSEs - geography
St teilos Ciw high school
Cardiff 09.2017 - 06.2025
GCSEs - Welsh
St teilos Ciw
Cardiff 09.2017 - 06.2025
GCSEs - Religious education
St teilos ciw high school
cardiff 09.2017 - 06.2025
GCSEs - mathematics
St teilos ciw
Cardigan, Ceredigion 09.2017 - 06.2025
GCSEs - numeracy
St teilos ciw high school
cardiff 09.2017 - 06.2025
GCSEs - English literature
St teilos ciw high school
cardiff 09.2017 - 06.2025
GCSEs - English language
St teilos ciw high school
cardiff 09.2017 - 06.2025
A-Levels - biology
St teilos ciw high school
cardiff 09.2017 - 06.2025
A-Levels - chemistry
St teilos ciw high school
cardiff 09.2017 - 06.2025
A-Levels - design technology
St teilos ciw high school
cardiff 09.2017 - 06.2025
A-Levels - Welsh baccalaureate
St teilos ciw high school
Cardiff 09.2017 - 06.2025
Skills
- Multi-Table management
- Beverage serving
- Personal hygiene standards
- Dietary requirements understanding
- Hygiene practices
- Grace under pressure
- Table clearance efficiency
- Cleaning duties
- Split-Bill facilitation
- Cash handling
- Complaint management
- Order processing
- Politness and talkativeness
Accomplishments
during year 12 I compeated in the EESW engineering scheme as team leader and lead everyone in my team to achieve a gold crest award
Timeline
Box hospitality waiting staff
Principality Stadium
04.2023 - Current
Barista
jiveys cafe
08.2022 - 10.2022
GCSEs - biology
St teilos Ciw high school
09.2017 - 06.2025
GCSEs - chemistry
St teilos ciw high school
09.2017 - 06.2025
GCSEs - physics
St teilos ciw high school
09.2017 - 06.2025
GCSEs - design technology
St teilos Ciw high school
09.2017 - 06.2025
GCSEs - geography
St teilos Ciw high school
09.2017 - 06.2025
GCSEs - Welsh
St teilos Ciw
09.2017 - 06.2025
GCSEs - Religious education
St teilos ciw high school
09.2017 - 06.2025
GCSEs - mathematics
St teilos ciw
09.2017 - 06.2025
GCSEs - numeracy
St teilos ciw high school
09.2017 - 06.2025
GCSEs - English literature
St teilos ciw high school
09.2017 - 06.2025
GCSEs - English language
St teilos ciw high school
09.2017 - 06.2025
A-Levels - biology
St teilos ciw high school
09.2017 - 06.2025
A-Levels - chemistry
St teilos ciw high school
09.2017 - 06.2025
A-Levels - design technology
St teilos ciw high school
09.2017 - 06.2025
A-Levels - Welsh baccalaureate
St teilos ciw high school
09.2017 - 06.2025