Lucy Lewin
Billingshurst,West Sussex
Summary
A highly organised professional in both clinical and operational fields with a strong work ethic. Adept at managing competing demands across multiple services. Demonstrates excellent communication abilities, effectively handling difficult conversations with compassion and integrity. Skilled in quality improvement, project management, risk assessment, and critical-thinking, with a strong focus on clear quality assurance reporting. Committed to building rapport with colleagues, patients, and caregivers to enhance collaborative working environments and quality of life.
Overview
28
28
years of professional experience
6044
6044
years of post-secondary education
1
1
Certification
Work history
Clinical (AHP) Head of Service
Sussex Community NHS Foundation Trust
2024.11 - 2025.07
- Provide strong leadership and specialist clinical advice across 6 clinical services of varied AHP disciplines (across East and West Sussex).
- Responsible for the oversight of quality governance and providing robust assurance reporting, demonstrating safe & effective care is delivered.
- Manage clinical risk across the services and implementing / reviewing the mitigating actions.
- Led on quality improvement initiatives to optimise patient and staff experience.
- Ensured compliance with local and national health care regulatory standards and guidelines through robust auditing.
- Set challenging KPIs for enhanced team performance.
- Directly line-manage Team Leads, performing annual performance reviews and regular supervision sessions.
- Ensured a positive work environment for improved employee morale.
- Conducted regular team meetings, promoting clear communication.
Clinical Service Manager Podiatry & Orthotics
Sussex Community NHS Foundation Trust
2023.10 - 2024.10
- Supported the Head of Service to manage clinical services in providing excellent patient care and ensuring delivery of services that are responsive, high quality value for money and meeting contractual obligations.
- Provided supportive and compassionate leadership to the teams and colleagues.
- Ensured service delivery of patient care within available resources and monitoring of performance against set targets (activity, finance, outcomes)
- Supporting Head of Service with demand and capacity work to ensure service sustainability.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
Operational Team Lead / ACP Physiotherapist
Sussex Community NHS Foundation Trust
Bognor Regis, West Sussex
2020.11 - 2023.09
- Combined provision of operational leadership to the Coastal MSK Team with ongoing provision of advanced clinical practice.
- Oversaw day-to-day operations, ensuring excellent service provision and high levels of performance.
- Mediated in conflict situations, promoting harmony amongst team members.
- Monitored team performance metrics, identifying areas for improvement.
Advanced Physiotherapy Practitioner
Sussex Community NHS Foundation Trust
Bognor Regis, United Kingdom
2010.01 - 2020.10
- Conducted comprehensive patient assessments, ensuring accurate diagnosis and treatment.
- Managed complex caseloads efficiently whilst maintaining high-quality care standards.
- Implemented evidence-based practices into daily routines resulting in better patient outcomes.
- Collaborated with surgeons and specialists to support patient treatment needs and gain greater insights into comprehensive care plans.
- Developed treatment plans in alignment with patient diagnosis, consistently promoting patient wellness.
- Delivered education on health promotion and disease prevention to improve community health standards.
Band 7 Team Lead Physiotherapist
Sussex Community NHS Foundation Trust
Horsham, United Kingdom
2007.05 - 2009.12
- Provided clinical and operational leadership to Physiotherapy Team, as well as maintaining own clinical caseload.
- Oversaw day-to-day operations, reporting to Service Manager.
Band 6 Physiotherapist
Sussex Community NHS Foundation Trust
Horsham, United Kingdom
2004.04 - 2007.05
- Outpatient MSK Physiotherapy provision and Hydrotherapy.
Senior II Physiotherapist
Princess Royal Hospital
Haywards Heath, United Kingdom
2003.05 - 2004.04
- Outpatient MSK Physiotherapy provision and Hydrotherapy
Junior Physiotherapist
Princess Royal Hospital
Haywards Heath, United Kingdom
2001.07 - 2003.05
- Developed Physiotherapy skills, completing rotations in respiratory, intermediate care, neurology, orthopaedics, outpatients and hydrotherapy.
Physiotherapy Assistant
St. Richard's Hospital
Chichester, United Kingdom
1997.03 - 1998.09
- Assisted Physiotherapists on orthopaedic and neurology wards.
Education
GCSE's -
Weald School
Billingshurst, West Sussex 1986.09 - 1991.06
City & Guilds - Catering
Chichester College of Arts, Science and Technology
1991.01 - 1992.01
BTEC National Diploma - Leisure Studies
Chichester College of Arts, Science and Technology
1992.01 - 1994.01
A Level - Human Biology
Chichester College of Arts, Science and Technology
BSc (Hons) - Physiotherapy
University of Brighton
BrightonMSc - Advanced Neuromusculoskeletal Physiotherapy
King's College London
LondonCIPD Level 5 Associate Diploma - People Management
Chichester College
ChichesterSkills
- Advanced level of combined clinical and operational leadership skills
- Highly organised with ability to prioritise and manage competing demands across multiple services
- Good communication skills with the ability to manage difficult conversations with compassion and integrity (such as complaints or managing performance issues)
- Interpersonal communication skills, enabling rapport building with colleagues, patients and care givers
- Clear reporting of quality assurance
- Quality improvement and project management
- Risk Assessment
- Critical-thinking
Certification
- HCPC registered (PH60248)
Accomplishments
- 2024 - nominated for Sussex Community NHS Foundation Trust 'Leader of the Year'
- 2025 - nominated for Sussex Community NHS Foundation Trust 'Colleague of the Year'
Personal Information
- Date of birth: 03/02/75
- Nationality: British
Affiliations
- Outside of work, I enjoy pottering in the garden, the art of fused glass and walking our two labradors. In the past, I have achieved multiple long distance swims, including the English Channel and around Jersey.
References
References available upon request.
Timeline
Clinical (AHP) Head of Service
Sussex Community NHS Foundation Trust
2024.11 - 2025.07
Clinical Service Manager Podiatry & Orthotics
Sussex Community NHS Foundation Trust
2023.10 - 2024.10
Operational Team Lead / ACP Physiotherapist
Sussex Community NHS Foundation Trust
2020.11 - 2023.09
Advanced Physiotherapy Practitioner
Sussex Community NHS Foundation Trust
2010.01 - 2020.10
Band 7 Team Lead Physiotherapist
Sussex Community NHS Foundation Trust
2007.05 - 2009.12
Band 6 Physiotherapist
Sussex Community NHS Foundation Trust
2004.04 - 2007.05
Senior II Physiotherapist
Princess Royal Hospital
2003.05 - 2004.04
Junior Physiotherapist
Princess Royal Hospital
2001.07 - 2003.05
Physiotherapy Assistant
St. Richard's Hospital
1997.03 - 1998.09
BTEC National Diploma - Leisure Studies
Chichester College of Arts, Science and Technology
1992.01 - 1994.01
City & Guilds - Catering
Chichester College of Arts, Science and Technology
1991.01 - 1992.01
GCSE's -
Weald School
1986.09 - 1991.06
A Level - Human Biology
Chichester College of Arts, Science and Technology
BSc (Hons) - Physiotherapy
University of Brighton
MSc - Advanced Neuromusculoskeletal Physiotherapy
King's College London
CIPD Level 5 Associate Diploma - People Management
Chichester College