- Sports: Netball, Swimming, Football
- Extensive Travel
- Cooking
Lucy Kenny
5 The Laurels, Southwater, Horsham,West Sussex
Summary
Results-oriented Sales Professional with a commitment to delivering exceptional customer experiences. Leverages critical thinking and self-motivation to navigate complex sales processes and develop tailored solutions. Demonstrates a proactive approach in managing diverse customer needs and driving team success.
Overview
10
10
years of professional experience
Work History
Sales Controller
Steven Eagell Toyota Horsham
Slinfold, West Sussex
04.2024 - Current
- Manage a team of Sales Executives
- Manage customer renewals, enhancing retention and client satisfaction
- Retention Management
- Product management - Upsell on products & Service plans
- Process finance pay-outs for customer transactions, ensuring timely and accurate payments
- Stack Deals / Process Quotes (Second Facing)
- Manage Online Trading via multiple platforms
- Oversee diary system and CRM entries to streamline scheduling and customer interactions
- Coaching new starters to conform with company standards
- Sourced vehicles from various suppliers to meet client needs
- Ensured compliance with FCA regulations in financial transactions
Sales Executive
Steven Eagell Toyota
Letchworth, Hertfordshire
04.2016 - 04.2024
- My primary focus is towards customer service and providing a seamless experience from start to finish.
- Greeted customers upon entering the showroom, initiating the sales process and establishing rapport..
- Arranging test drives and accompanying them and talking them through the journey explaining different features and specs so they can see first-hand.
- Completed paperwork and tailored finance options to meet customer needs, facilitating product upselling.
- Pre-collection/ delivery check to ensure the car spec is correct and car is fully cleaned and presentable for the customer.
- Managing my own diary and ensuring customers have sufficient time with me and including my daily tasks in my diary so I can manage time well.
- Performed administrative tasks, including organising files and scheduling appointments. on a daily basis, finance documents completing, order forms, workshop bookings, service centre bookings/ organising.
- Guided colleagues by sharing expertise and knowledge to enhance team performance.
Education
GCSE - English, Math's and Science
A level - Business Studies (B-Tech)
Degree - BA in Business Studies, HND Business Management (2:1)
Skills
- Customer retention
- Sales strategy
- Sales forecasting
- Financial analysis
- Compliance assurance
- Risk Management
- Customer relationship management
- Team management
- Performance coaching
- Time management
- Self-motivation
- Critical thinking
Interests
Timeline
Sales Controller
Steven Eagell Toyota Horsham
04.2024 - Current
Sales Executive
Steven Eagell Toyota
04.2016 - 04.2024