Cam Huu Ha
LONDON
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
1
1
Certification
2
2
years of post-secondary education
15
15
years of professional experience
Work history
Sales assistant / Stock Controller
Baccarat / Harrods
LONDON
2016.06 - Current
- Interacted with customers to understand their needs and preferences. to enhance in-store experience and provide outstanding customer service.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Delivered exceptional after-sales service, encouraging repeat business.
- Built strong relationships with regular customers for repeat business.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Sales Team Leader
Urban Outfitters
LONDON
2011.08 - 2016.06
- Recruited high-performing individuals, building a competitive sales team.
- Improved team morale by implementing weekly meetings and goal-setting sessions.
- Fostered a positive working environment through clear communication and support.
- Led product demonstrations for increased customer understanding.
- Oversaw daily operations, ensuring efficiency and consistency in work output.
Education
A-Levels - BUISNESS
WESMINTER KINSWAY COLLEGE
London 2001.09 - 2003.09
Skills
- Stock control
- Sales achievement
- Customer retention
- Loss prevention
- Brand promotion
- Time optimisation
- Complaint resolution
- Active listening
- Bilingual or multilingual
- Strong empathy
- Initiative management
- Positive attitude
Certification
Certificate in online safety and awareness.
Languages
Chinese (Cantonese)
Intermediate
References
References available upon request.
Timeline
Sales assistant / Stock Controller
Baccarat / Harrods
2016.06 - Current
Sales Team Leader
Urban Outfitters
2011.08 - 2016.06
A-Levels - BUISNESS
WESMINTER KINSWAY COLLEGE
2001.09 - 2003.09