Lucy Jones
Basildon,Essex
Summary
Experienced and compassionate clinical leader with a strong background in delivering safe, high-quality healthcare services within the independent healthcare sector. Currently working as Deputy Lead for Children and Young People Services at Spire Healthcare, providing operational and clinical leadership, supporting service improvement, and promoting excellence in patient-centred care.
Skilled in clinical governance, quality improvement, patient safety, regulatory compliance and workforce development, with proven experience leading multidisciplinary teams and driving improvements in clinical standards and patient experience. Experienced in supporting operational performance through effective resource management, KPI monitoring, audit, risk management and evidence-based practice.
A collaborative and resilient leader with the ability to build strong relationships with consultants, senior stakeholders and clinical teams. Passionate about developing people, fostering a positive safety culture and delivering sustainable improvements that align with organisational goals and regulatory expectations. Seeking to bring strong clinical leadership, strategic thinking and a commitment to excellence to the Director of Clinical Services role.
Overview
10
10
years of post-secondary education
4
4
years of professional experience
Work history
Deputy Lead For Children and Young People
Spire Healthcare
Ilford, Redbridge
2024.10 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
- Provide operational and clinical leadership for the Children and young people (CYP) service, ensuring the delivery of safe, high quality, patient centred care.
- Support the strategic and operational management of the department, working closely with senior leadership to achieve oganisational objectives.
- Lead, mentor, and develop multidisciplinary nursing teams, promoting professional development, staff engagement and culture of continuous improvement.
- Ensure compliance with CQC standards, NMC code, safeguarding requirements and organisational policies through effective clinical governance.
- Lead clinical governance activities, including risk management, incident investigations, audits, quality improvement initiatives and implementation of evidence-based practice.
- Drive service improvement projects to enhance patients' safety, clinical outcomes, operational efficiency and patient experience.
- Collaborate with consultants, multidisciplinary teams and senior managements team to optimise patient pathways and deliver high-quality clinical services.
- Support workforce planning, recruitment, performance management, and succession planning to ensure safe staffing and sustainable service delivery.
- Contribute to financial and resource management, ensuring effective utilisation of staffing, equipment and departments budgets
- Monitor clinical performance through audits, quality metrics and key performance indicators, implementing action plans to improve service performance.
- promote positive safety culture through effective leadership, open communication and continuous learning.
- Champion family-centred care, ensuring children, young people and their families receive compassionate, evidence-based care and exceptional patient experience
Paediatric nurse
Spire Healthcare
Ilford, Redbridge
2023.11 - 2024.10
- Performed routine checks and observations for continuous monitoring of patient's condition.
- Administered medicines to achieve accurate dosing and maintain child health.
- Prepared children for surgery to ease anxiety and fear.
- Coordinated care plans for improved recovery times.
- Guided junior nurses and student nurses as part of continuous professional development, fostered an environment conducive to learning.
- Participated in multidisciplinary team meetings for comprehensive patient management.
- Respected cultural diversity within patient groups, provided culturally sensitive nursing care.
- Enhanced patient wellbeing with developmentally appropriate play activities.
- Maintained detailed records, ensured efficient communication between medical teams.
- Maintained up-to-date knowledge in latest nursing techniques and best practices for high quality care.
- Assessed, diagnosed and developed person-centred care plans for paediatric patients.
- Coordinated and performed patient admissions, transfers and discharges.
- Maintained cost control by coordinating resources in line with clinical needs.
Staff Nurse Band 5
Barking, Havering and Redbridge University Trust
Romford, Havering
2022.09 - 2026.07
- Monitored patient wellbeing, accurately recognising deterioration and initiating immediate emergency care.
- Implemented and evaluated care plan efficiencies, identifying and addressing concerns to improve treatment outcomes.
- Documented incidents on patient management systems in real time to maximise efficiencies.
- Performed high-quality patient care for a 30-bed establishment, covering 4-5 patients per shift.
- Achieved and maintained positive staff morale, fostering good relationships with patients, visitors and other departments.
- Maintained the privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
- Maintained accurate records of care to facilitate smooth and effective ward operations.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Administered oxygen and medication to achieve optimum health outcomes.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Led treatment updates with patients and families using patient-friendly terminology.
- Facilitated efficient ward operations by maintaining stock control, promptly re-ordering low-stock medication and supplies.
Education
Paediatric Immediate Life Support -
Eurepean Resuscitation Council
European Paediatric Advanced Life Support -
European Resuscitation Council
Bachelor of Science - Child Nursing
London South Bank University
London, ENG 2019.09 - 2022.07
A-Levels - Health and Social Care
The Frances Bardsley Academy for Girls
Romford, HAV 2017.09 - 2019.07
GCSEs -
Gaynes School
Upminster, HAV 2012.09 - 2017.07
Skills
- Strategic Clinical leadership
- Operational management of clinical services
- Clinical governance and quality assurance
- Patient safety and risk management
- CQC compliance and regulatory standards
- Quality improvement methodologies
- Workforce planning and talent development
- Staff leadership, coaching and mentoring
- Change management and service redesign
- Performance management and KPI delivery
- Budget and resource management
- Infection prevention and control
- Clinical audit and evidence-based practice
- Incident investigation and root cause analysis
- Patient experience and family centred care
- Capacity planning and operation efficiency
- Policy development and clinical standards
- Conflict resolution and decision making
- Excellent communication and influencing skills
- Resilience, accountability and professional integrity
References
References available upon request.
Timeline
Deputy Lead For Children and Young People
Spire Healthcare
2024.10 - Current
Paediatric nurse
Spire Healthcare
2023.11 - 2024.10
Staff Nurse Band 5
Barking, Havering and Redbridge University Trust
2022.09 - 2026.07
Bachelor of Science - Child Nursing
London South Bank University
2019.09 - 2022.07
A-Levels - Health and Social Care
The Frances Bardsley Academy for Girls
2017.09 - 2019.07
GCSEs -
Gaynes School
2012.09 - 2017.07
Paediatric Immediate Life Support -
Eurepean Resuscitation Council
European Paediatric Advanced Life Support -
European Resuscitation Council