Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Lucy Crudge

Trowbridge,Wiltshire

Summary

A highly motivated and dedicated individual seeking an apprenticeship in software engineering with a focus on web development. Bringing strong problem-solving abilities, excellent communication skills, and a passion for learning new technologies. Eager to apply my transferable skills in customer service, attention to detail, and teamwork to build a successful career in developing websites and web applications.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Hospitality team member

Centre Parcs
Warminster, Wiltshire
09.2024 - Current
  • Provided excellent customer service in a busy environment, ensuring customer satisfaction and contributing to team success.
  • Managed multiple tasks simultaneously, developing excellent time management and multitasking abilities.
  • Streamlined communication between kitchen and floor staff for efficient service.

Hair stylist

Number Twelve Unisex Hairdressers
Westbury, Wiltshire
08.2022 - 06.2024
  • Delivered high-quality customer service while building rapport with clients, demonstrating empathy and attention to detail.
  • Worked as part of a team to ensure a smooth operation in a fast-paced environment.
  • Adapted to customer needs and preferences, honing problem-solving skills.
  • Managed front desk operations, including answering calls, booking appointments, and assisting customers with inquiries, demonstrating strong communication and organizational skills.
  • Processed customer data and transactions using computer systems, gaining familiarity with software tools.
  • Maintained detailed records and schedules, ensuring accuracy and efficiency in day-to-day tasks.
  • I updated the website making sure it was more modern and up to date. I also made it easier to navigate through the website.
  • I added a message system to clients that if people had not booked in 6 months they would get a message to re-book, this helped boost returning clients

Education

GCSEs -

Prior Park College
Bath, Bath and North East Somerset
09.2018 - 07.2020

Skills

  • Problem-Solving: Ability to analyze situations and find solutions, demonstrated in fast-paced environments such as reception and hospitality
  • Communication: Experience interacting with customers and clients, both in person and over the phone, showcasing strong verbal and written communication skills
  • Attention to Detail: Recognized for ensuring accuracy in administrative tasks, booking systems, and customer interactions
  • Teamwork and Collaboration: Worked as part of a team in hospitality, hairdressing, and food service, developing collaboration and adaptability skills
  • Time Management: Managing multiple tasks at once, including appointments, orders, and customer services, ensuring efficiency and effectiveness
  • Adaptability: Quickly learning new tasks, technologies, and tools in various industries, with a keen interest in adapting to new challenges in software development

Affiliations

  • Travelling - I am passionate about exploring new places and experiencing different cultures, which broadens my perspective and enhances my adaptability.

Timeline

Hospitality team member

Centre Parcs
09.2024 - Current

Hair stylist

Number Twelve Unisex Hairdressers
08.2022 - 06.2024

GCSEs -

Prior Park College
09.2018 - 07.2020

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Lucy Crudge