Victoria Griffin
Stoke-on-Trent,Staffordshire
Summary
A focused Medical Laboratory Assistant equipped to address daily and long-term important duties. A driven and dedicated professional with a strong foundation in teamwork, problem-solving, and time management. Demonstrates exceptional customer service and technical skills, including proficiency in software systems and administration. Known for adaptability and adherence to policies and procedures, complemented by excellent communication and organisational skills. A loyal employee with solid understanding of training and managing a wide range of projects.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Medical laboratory assistant
UHNM
Stoke-on-Trent, Staffordshire
03.2024 - Current
- Ensured accurate lab results by meticulously following testing protocols such as IHC testing.
- Enhanced team collaboration through clear communication and professional conduct. Assisted Histopathologist Consultant with providing tissue sections for accurate diagnosis.
- Assisted Biomedical Scientists in dissection sessions, and supervised in embedding of surgical tissue blocks for microscopic analysis.
- Increased efficiency with routine maintenance and calibration of lab equipment. Used a wide range of complex equipment in a safe and effective manner.
- Prepared chemicals and reagents following Standard Operating Procedures (SOPs), for example making up Haemotoxlyin and Eosin for the staining process.
- Worked in a team setting however, maintained excellent workflow when lone working in line with the correct policies.
- Utilised patient information systems such as SPINE to ensure the efficient exchange of patient data, in accordance with the Data Protection Act 1998.
- Performed adminstrative duties such as filing tissues blocks in numerical order, responding to telephone queries from external sources, obtaining patient data, and organising email boxes.
Customer service manager
Coral
Stoke-on-Trent, Staffordshire
05.2022 - 05.2023
- Demonstrated leadership skills in managing diverse teams.
- Devised strategies to improve customer engagement.
- Being a key-holder and responsible for large amounts of money was vital to my job role.
- Had the responsibility of providing duty of care for problem gambling.
- It was important to be innovative with marketing during different sporting events, which also improved my ability to meet deadlines.
- Provided large amounts of training to new staff and covered other shops when necessary.
- Managed the workflow and supported staff throughout each shift.
Customer assistant
Tesco Click & Collect
Stoke-on-Trent, Staffordshire
10.2021 - 03.2022
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Took customers' shopping to them when they arrived at the store.
- Worked through the Christmas period, which meant working in a fast paced environment.
- Provided assistance in the customers' shopping experience.
- Ensured excellent time management whilst micro-managing multiple customers at once.
Customer assistant
Tenpin
Stoke-on-Trent, Staffordshire
05.2021 - 06.2021
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Provided effective customer service in a very paced environment.
- I had commitments to work late and to work on weekends.
- It was a multi-trained job role, including managing all 30 bowling lanes alone, and helping out in other departments such as bar work and entertainment work.
Customer assistant
Tesco mobile
Stoke-on-Trent, Staffordshire
09.2018 - 09.2020
- Provided excellent customer service to ensure repeat business.
- Increased sales through suggestive selling techniques.
- Provide effective and useful to a range of problems they were dealing with.
- As a customer assistant sold phones, provided advice and knowledge.
- Worked in other areas of Tesco such as checkouts, DotCom/Personal Shopper, and stocking sheleves.
- Handled personal information inline with Data Protection Act.
Education
A-Levels - Sociology
Stoke Sixth Form College
Stoke-on-Trent 09.2017 - 06.2019
A-Levels - Health and Social Care
Stoke Sixth Form College
Stoke-on-Trent 09.2017 - 06.2019
Bachelor of Science - Forensic Investigation
Staffordshire University
Stoke-on-Trent 09.2019 - 06.2023
Skills
- Teamwork and lone working
- Problem-solving
- Time management and organisation
- Customer-service
- Technical skills for example software systems
- Adminstration
- Adaptability
- Adherance to policies and procedures
- Communication
Affiliations
- Reading fiction and non-fiction literature
- Drawing and painting
- Embroidery
Timeline
Medical laboratory assistant
UHNM
03.2024 - Current
Customer service manager
Coral
05.2022 - 05.2023
Customer assistant
Tesco Click & Collect
10.2021 - 03.2022
Customer assistant
Tenpin
05.2021 - 06.2021
Bachelor of Science - Forensic Investigation
Staffordshire University
09.2019 - 06.2023
Customer assistant
Tesco mobile
09.2018 - 09.2020
A-Levels - Sociology
Stoke Sixth Form College
09.2017 - 06.2019
A-Levels - Health and Social Care
Stoke Sixth Form College
09.2017 - 06.2019
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