Lucy Boam
Hucknall,Nottinghamshire
Summary
An energetic and resourceful Facilities Manager with extensive experience overseeing hard & soft services across multi-site UK offices. Known for an initiative-taking approach, effective communication skills, and the ability to deliver high-quality workplace environments. Skilled in contractor management, relocations, compliance, and leading large support teams.
Overview
18
18
years of professional experience
Work History
Workplace Facilities Manager
Ove Arup & Partners
Nottingham
2021.01 - Current
- Forward planning and financial management of all soft/hard services, including budget management, review, and achieving financial targets.
- Operational responsibility for day-to-day running of soft and hard service contracts and any other additional service provision within the office.
- Conducted regular contract reviews through monthly meetings and quarterly assessments to ensure service alignment and performance.
- Review and audit Service Level Agreements with the Geography WFM Lead.
- Manage legal compliance (Health & Safety, quality, and environmental) in line with Arup’s Management System.
- Forecasted and planned future resource needs for soft/hard services to optimise operational efficiency.
- Lead, support, and train the administration team.
- Provide development, guidance, and motivation in line with contract management requirements.
- Contribute to annual business plans, budgets, and reviews.
- Approved invoices and purchase orders to manage office finances.
- Assessed estate plans, property needs, and office relocation options to align with lease commitments.
National Facilities & Administration Manager
Freeth’s Solicitors
2013.01 - 2019.12
- Lead Facilities operations across 13 UK offices, reporting to the Chief Executive, Chairman & Managing Partners.
- Managed building maintenance, equipment upkeep, hospitality services, and contractor performance to ensure operational efficiency across all sites.
- Oversee office relocations, space planning, and fit-out projects with third-party contractors.
- Conduct annual budget reviews and manage service level agreements.
- Ensure Health & Safety compliance in partnership with external consultants.
- Led ISO 14001 accreditation and cost-reduction initiatives, promoting sustainability and optimising resource utilisation.
- Produced monthly board reports and implemented firm-wide operational projects to enhance strategic decision-making.
- Manage forty-three support staff in Nottingham, including recruitment, training, and appraisals.
- Oversee travel, security, insurance, and maintenance contracts across eleven offices.
Assistant Facilities & Hospitality Manager
Worldwide Clinical Trials
2008.01 - 2013.01
- Supplied job descriptions to interested candidates.
- Managed team rotas effectively, guaranteeing optimal staffing levels during peak hours to maintain service quality.
- Maintained excellent working knowledge of health, safety and hygiene standards, guaranteeing operational compliance.
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
Education
IOSH Certified -
2025-01
Health & Safety Law -
2025-01
COSHH & Hazardous Substances -
2025-01
Legionella Control -
2024-01
Slips & Trips v12 -
2024-01
ISO 9001/14001/15001/18001 -
2023-01
ISO 27001 -
2023-01
NVQ Levels 1–3 (Customer Service, Hospitality & Management) -
2012-01
Food Hygiene -
2000-01
Skills
- Facilities Management
- Space planning
- Cost control
- Safety compliance
- Office Relocations
- Supplier management
- Vendor management
- Vendor Relationship Management
- Policy implementation
- Staff development
References
Available upon request.
Hobbies and Interests
- Walking
- Reading
- Writing
- Flower arranging
- Spending time with family
Timeline
Workplace Facilities Manager
Ove Arup & Partners
2021.01 - Current
National Facilities & Administration Manager
Freeth’s Solicitors
2013.01 - 2019.12
Assistant Facilities & Hospitality Manager
Worldwide Clinical Trials
2008.01 - 2013.01