Lucy Berry

Demonstrated ability to deliver outstanding customer service through effective teamwork and initiative. I have also fostered positive relationships with customers, which can contribute to increased brand loyalty.
Achieved operational efficiency by maintaining a clean and organised working environment.
Successfully covered various roles, showing a can do attitude and high work ethic, including reception and tobacco handling, ensuring business continuity.
Enhanced order processing capabilities, providing critical support during staff absences.
Secured additional responsibilities by engaging in order picking, contributing to overall productivity.
Obtained certification in PPT operation, facilitating smoother logistics operations.

Gained valuable insights into business processes by shadowing stock and delivery supervisors.

• Ensured compliance with company policies while maintaining high professional standards.
• Initiated recycling programmes as Planet Champion, driving sustainability within the organisation.
• Achieved Employee of the Month in April 2025

Conducted research to support construction projects with no prior experience in the industry.

Achieved top performance status for 24 months through strong work ethic and innovative thinking.

Exceeded daily and monthly KPIs set for the team, demonstrating commitment to team goals.

Ensured compliance with GDPR regulations by maintaining an up-to-date database and clear account notes.

Participated in the Rising Stars programme, successfully managing and delivering two projects.

• Promoted to senior researcher after 18 months, taking on additional responsibilities while mentoring new team members.
• Adapted daily activities to accommodate urgent project needs while maintaining research quality.
• Utilised diverse research methods, including telephoning, emailing, and using online resources for project insights.

Won several awards including Above and Beyond award
Some Feedback I received at Barbour ABI to achieve Above and Beyond Award
“Lucy has achieved so much this quarter– whilst continued to be Top Performer in the department she has successfully worked on other tasks including a survey to give insight into procurement routes, AMA survey for contacts that use MLCP material whilst also gaining useful feedback for the AMA team, and she has recently also delivered a very successful Autism and the workplace Blog with Book coverage! Lucy is also a vocal voice on the Rising Stars team and always enthusiastic and willing to share any new ideas. Lucy has a positive attitude and is always punctual and delivers to any deadlines given. She has also recently been promoted to Senior researcher and is successfully carrying out her new duties whilst still performing to a high standard in her core role.”

Achieved significant improvements in onboarding efficiency through process enhancements, resulting in a better customer experience.

Managed over 15 customer orders per day.

Identified and resolved customer onboarding issues, leading to a reduction in support team pressure.

Recognised as a key resource for senior management, enhancing team support during critical periods.

Successfully managed large mobile orders with minimal errors, contributing to operational excellence.

Established strong vendor relationships that facilitated accurate commission calculations, enhancing financial accuracy.

Implemented a new stock coordination system, ensuring timely stock availability for customers.

Promoted to hosted operations executive as a direct result of proven success in mobile operations.

• Delivered products smoothly and efficiently, maintaining high standards of customer satisfaction.
• Ensured quick communication of issues between customers and sales teams, fostering a positive customer service experience.

• Upheld company policies strictly, fostering a compliant work environment.
• Provided excellent customer service to enhance business reputation.
• Collaborated effectively with team members to meet project deadlines.
• Processed over 20 orders per day ensuring compliance

• Maintained clean checkout area, promoting a pleasant shopping environment.
• Complied strictly with store policies, reinforcing them amongst staff members as well.
• Handled high-pressure situations during peak hours to ensure smooth operations.
• Resolved customer complaints with calm professionalism to maintain positive relations.
• Facilitated efficient queue management, reducing waiting time for customers.
• Managed cash drawer, ensuring correct change and receipt handling.