Stocks & Shares
Mohammed Abid Miah
Luton,Bedfordshire
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Adaptable Job Title accurate in completing orders, replenishing serving stations and cleaning spills. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic Individual with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Branch Assistant
Booker’s Wholesale
Luton
12.2021 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Advised customers of products and services and assisted bankers in delivering superior customer service.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered questions about store policies and addressed customer concerns.
- Consistently lifted materials weighing as much as Number pounds.
- Worked safely around moving machinery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Shift Runner
Domino’s Pizza
Luton, Bedfordshire
07.2019 - 10.2021
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Developed and implemented new processes and procedures to streamline operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
Customer Service Representative
Domino’s Pizza
Luton, Bedfordshire
11.2018 - 10.2021
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained staff on operating procedures and company services.
- Processed customer service orders promptly to increase customer satisfaction.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Coached new workers on store policies, pizza making, and dough preparation.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Followed company recipes and production standards to satisfy customers.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
Education
BTEC - Level 3 National Extended Diploma in Business
Barnfield College
Luton 06.2021 - 06.2022
BTEC - Level 1/2 Business
Barnfield College
Luton 09.2019 - 06.2020
GCSE’s -
Ashcroft HighSchool
Luton 09.2015 - 06.2018
NQF BTEC - Information And Creative Technology
Barnfield College
Luton 09.2018 - 05.2019
Skills
Customer and client relations
Multi-line phone proficiency
Social media knowledge
Accounting familiarity
Sorting and labeling
Customer relations and communications
Negotiation
Staff Scheduling
Strategic planning
Safety understanding
Cash handling expertise
Staff Management
Inventory control and record keeping
Client Service
Cash Handling
Sales expertise
Staff education and training
Creative problem-solving
POS system use
Inventory organization
Food arrangement
Cleaning and organization
Equipment monitoring
Stocking and replenishing
Food portioning
Order delivery practices
Menu memorization
Equipment operation
Telemarketing expertise
Account management
Complaint resolution
Strong verbal and written communication
Safety processes and procedures
Cash register operation
Ingredient inspection
Kitchen maintenance
POS systems expert
Strategic sales knowledge
CRM
Order fulfillment
Money handling abilities
Stock management
Multi-line phone talent
Retail store support
Service standard compliance
Professional telephone demeanor
Administrative support
Technical Support
Route dispatch
Receiving support
Labeling and boxing
Assembly and production
Warehouse Logistics
Lifting and sorting
Pallet Jack Operations
Warehouse environment safety
Loading and unloading
Moving pallets
Stacking pallets
Pallet loading and unloading
Stock rotation
Stock rotation guidelines
Product rotations
Restocking produce
Restocking merchandise
Stocking shelves
Managing stock
Price tagging and shelf labeling
Price management
Price change management
Cost reductions
Price Adjustments
Price checking
Pricing Reductions
Price negotiation
Multitasking Abilities
Attention to Detail
Critical Thinking
Teambuilding
Cultural Awareness
Active Listening
Flexible and Adaptable
Good Telephone Etiquette
Interests
Football
Healthcare
Geology
Finance
Business
Music
Video Games
Photography
Timeline
Branch Assistant
Booker’s Wholesale
12.2021 - Current
BTEC - Level 3 National Extended Diploma in Business
Barnfield College
06.2021 - 06.2022
BTEC - Level 1/2 Business
Barnfield College
09.2019 - 06.2020
Shift Runner
Domino’s Pizza
07.2019 - 10.2021
Customer Service Representative
Domino’s Pizza
11.2018 - 10.2021
NQF BTEC - Information And Creative Technology
Barnfield College
09.2018 - 05.2019
GCSE’s -
Ashcroft HighSchool
09.2015 - 06.2018