JACQUELINE WATTERS
Accrington,Lancashire
Summary
Detail-oriented professional with up-to-date knowledge of FCA regulations and GDPR compliance. Completed DBS check and two first aid courses. Demonstrates strong customer service and interpersonal skills, fostering collaboration within teams. Eager to learn and grow in new roles while maintaining a passion for music, swimming, and family time.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Branch Assistant
CASH CONVERTORS
01.2026 - Current
- In June 2026 i joined Cash Converters as a Branch assistant in their newly opened remote store in Burnley Town centre, Gold Buying and Retailing and Pawnbroking Gold, Jewellery Watches High End Handbags and Mobile Phones. Worked 25 hours per week, often exceeding hours, fostering strong relationships with returning customers from previous experience at A&B in Accrington.
- Maintained confidentiality of customer information, adhering to data protection laws and bank privacy policies.
- Followed up and processed requests for credit cards, new accounts and account deposits.
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and account transfers.
Support Worker
BELIEVE CARE AND SUPPORT
01.2024 - 06.2026
- Supported and mentored a service user after her transfer to another support provider, fulfilling a specific request from her parents. Provided care in a company-owned property in Lancaster, commuting by train. Worked a 28-hour week with two consecutive overnight shifts, frequently taking on additional shifts.
- Completed over 120 training courses, including mental health awareness, safeguarding, self-harm, and epilepsy awareness, earning digital certificates for each course.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
Support Worker
AFFINITY SUPPORTING PEOPLE
08.2020 - 01.2024
- To provide care and support and assisted living in a residential care home for adults
- I am part of a team that primarily supported adults with physical and learning restrictions, this could be anything from helping with day-to-day activities such as shopping, washing cooking and cleaning etc to administering medication and one-to-one personal care.I was contracted to do 30 hours per week and 2 sleepovers but often did more my working days would vary in length within the accommodation in In November 2021 I became a Key Worker for one of the residents with the added responsibility of planning and documenting her care, medication and activities . I was heavily involved in the training in new staff and on-boarding
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
Store Manager (Accrington Store)
STEALS CLOTHING
12.2019 - 06.2020
- Stocked store, priced items, recruited 3 staff, planned opening hours and rotas, and launched opening day with sales of over £7000, just short of company record.
- Trained staff on merchandising and health and safety procedures while managing store operations.
- Managed inventory for clothing chain in North West, specialising in ex-catalogue and end-of-season branded clothing and accessories for all demographics.
- STEALS opened a brand new store in Accrington December 2019, and i was involved from day one
- In June due to company restructure following the Coronavirus epidemic I ended my employment with them and re-trained as a support worker
Assistant Manager
SPEEDLOAN FINANCE T/A ALBERMARLE & BOND
01.1996 - 09.2019
- One of the UK's largest Pawnbroking companies with over 150 branches nationwide incorporating Herbert & Brown
- Staff training delegating tasks to branch assistants, promoting the business, being akey holder ,covering staff shortages and holidays at other outlets also the business developed new lines to its business such as foreign exchange and Money transfer using Western Union
- The position required excellent customer services and sensitivity with dealing with customers from all backgrounds ,I have experience in dealing with a difficult situation's which at times as had to involve the Police as well as showing compassion and understanding
- Produced profit and loss reports, contributing to financial understanding
- Faced redundancy due to business closure in September 2019
Branch Assistant
SPEEDLOAN FINANCE T/A ALBERMARLE & BOND
01.1995 - 01.1996
- Faced customers in retail environment, managed jewellery sales, upselling, cash handling, pawnbroking transactions, negotiated gold purchases, processed cash cheques, arranged short-term personal loans, and handled banking tasks
- Worked with one of UK's largest pawnbroking companies with over 150 branches nationwide, supporting the Herbert & Brown brand
- Maintained confidentiality of customer information, adhering to data protection laws and bank privacy policies.
- Followed up and processed requests for credit cards, new accounts and account deposits.
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and account transfers.
Education
3 G.C.S.E's - Maths, Sports Science and Biology
St Christopher's High School
Accrington01-1993
Skills
- Pawnbroking transactions
- Conflict resolution
- Cash handling
- Foreign exchange
- Inventory management
- Bank reconciliations
- Customer service excellence
- Customer support
- Client relationship management
- Relationship management
- Product knowledge
- Customer engagement
- Conflict resolution
- Team leadership
- Staff training
- Positive attitude
- Customer engagement
Certification
JET 1 National Association of Jewellers certification of Jewellery
AWARDS AND ACKNOWLEDGEMENTS
I am open to fresh opportunities and In my spare time I enjoy music, swimming walking and spending time with my family
Timeline
Branch Assistant
CASH CONVERTORS
01.2026 - Current
Support Worker
BELIEVE CARE AND SUPPORT
01.2024 - 06.2026
Support Worker
AFFINITY SUPPORTING PEOPLE
08.2020 - 01.2024
Store Manager (Accrington Store)
STEALS CLOTHING
12.2019 - 06.2020
Assistant Manager
SPEEDLOAN FINANCE T/A ALBERMARLE & BOND
01.1996 - 09.2019
Branch Assistant
SPEEDLOAN FINANCE T/A ALBERMARLE & BOND
01.1995 - 01.1996
3 G.C.S.E's - Maths, Sports Science and Biology
St Christopher's High School