Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Lucie Massamba

Greater London

Summary

Friendly student available for part-time shifts, considered hard working, punctual and driven. Excellent abilities in building relationships with guests by applying interpersonal, communication and problem-solving abilities. Well organized, highly motivated and diligent about keeping areas clean and ready. Always ready to learn new skills and apply them where needed, and a proven ability to work well in teams.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Charity Shop Volunteer

British Heart Foundation
Newcastle Upon Tyne
08.2021 - 09.2021
  • Actively encourage members of the public to donate goods.
  • Processed and labelled incoming donations, maintaining efficiency and ease of use within storage areas
  • Rotated, priced and merchandised donated goods, ensuring new stock was clearly displayed to drive sales
  • Aided in displaying new clothing to our online store and adding all necessary details
  • Assisted in sorting and pricing donations for streamlined operations.
  • Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
  • Established rapport with local community by providing friendly and efficient service.

Games Master

Escape Key
Newcastle Upon Tyne
10.2021 - 08.2022
  • Greeting customers warmly and getting them signed in
  • Explaining company policies, game rules and safety requirements
  • Introducing the games and giving background information that will be useful- following a script to add more excitement to the storylines
  • Watching guests closely to maintain a current understanding of gameplay
  • Communicating clearly and on time to deliver clues and direct game actions
  • After the game, greeting guests with excitement and receiving feedback of experience
  • Composing a team photo to commemorate experience
  • When customers leave, resetting the room and cleaning anything that needs to be cleaned to prepare for the next team.
  • Monitored server performance regularly to prevent potential disruptions in gameplay.
  • Utilised creative problem-solving skills to resolve in-game conflicts efficiently.

Door to Door Charity Fundraiser

Smile Foundation
Newcastle Upon Tyne
08.2024 - 09.2024
  • Actively encourage members of the public to donate.
  • Processing people's information professionally
  • Able to hold conversations with people from all walks of life
  • Able to build rapport with the public
  • Organised creative fundraising activities to boost donations.

Education

GCSE - English lang, English lit, Science paper1, Science paper2, R.S, Maths, Art, French, History

SACRED HEART CATHOLIC HIGH SCHOOL
Newcastle upon Tyne
09.2014 - 06.2019

A- LEVELS - Fine Art, History, Sociology

SACRED HEART CATHOLIC HIGH SCHOOL- SIXTH FORM
Newcastle upon Tyne
09.2019 - 06.2021

THE ASSOCIATED BOARD OF THE ROYAL SCHOOL OF MUSIC:
2015 - 2018

Skills

  • Guest supervision
  • Customer service
  • Effective communication skills
  • Teamwork skill
  • Welcoming personality
  • Keeping the space clean and ready
  • Donor engagement
  • Influencing others
  • Charity law awareness

Affiliations

  • Singing, Crochet, and song writing

References

References available upon request.

Timeline

Door to Door Charity Fundraiser

Smile Foundation
08.2024 - 09.2024

Games Master

Escape Key
10.2021 - 08.2022

Charity Shop Volunteer

British Heart Foundation
08.2021 - 09.2021

A- LEVELS - Fine Art, History, Sociology

SACRED HEART CATHOLIC HIGH SCHOOL- SIXTH FORM
09.2019 - 06.2021

GCSE - English lang, English lit, Science paper1, Science paper2, R.S, Maths, Art, French, History

SACRED HEART CATHOLIC HIGH SCHOOL
09.2014 - 06.2019

THE ASSOCIATED BOARD OF THE ROYAL SCHOOL OF MUSIC:
2015 - 2018

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Lucie Massamba