Izzy Willoughby
Loughborough
Summary
Friendly Barmaid with passion for creating welcoming atmospheres and delivering top-notch customer service. Skilled in handling busy shifts, mixing drinks, and managing till operations smoothly. Success in building rapport with regulars and maintaining clean, organised workspace. Achieves company goals with exceptional enthusiasm and prioritisation. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Charity shop volunteer
Barnardo's
Loughborough, Leicestershire
03.2019 - 03.2020
- Assisted in the donated stock, including sorting, steaming and pricing items.
- Quality assessed shop donations to determine suitability for sale.
- Kept store looking organised, clean and presentable by conducting visual merchandising.
- Promoted charity's message with enthusiasm and dedication.
- Built and maintained effective relationships with peers and management.
Barmaid
Spot on Leisure
Loughborough
08.2021 - 03.2026
- Served alcohol, kept bar and lounge area tidy as well as presentable.
- Dealt and managed food.
- Built and maintained a stable, and effective relationship with staff, as well as regular customers.
- Ensured timely service by managing drink orders during peak hours in efficient time.
- Handled challenging situations calmly, resolving issues in good time for customers satisfaction.
- Cleanliness is always prioritised, for an inviting and hygienic bar environment.
- Operated tills, handled cash accurately
- Demonstrated versatility by adapting to different roles as required during different shifts.
- Collaborated effectively with team members to ensure smooth operation.
- Developed a welcoming atmosphere through polite conversation and prompt service.
- Satisfied customers with quick thinking when issues arose.
- Managed stock levels to avoid unnecessary wastage or shortages.
Education
GCSEs - English, Maths, Science, Geography, Citizenship, French, Art
Limehurst Academy
Loughborough, Leicestershire 09.2015 - 03.2020
A-Levels - Art and Design
Loughborough College
Loughborough 09.2020 - 06.2022
Skills
- Draught pulling
- Alcohol awareness
- Professionalism in service
- Responsible alcohol serving
- Flexible availability
- Maintaining bar aesthetic
- Upbeat personality
- Product display creativity
- Table clearing
- Verbal communication
- Outstanding customer service
- Cash and credit transactions
- Memorising orders
- Bar setup and shutdown
- Inventory tracking
- Keg changes
- Safe serving knowledge
- Courteous
- Customer interaction
- Customer engagement
- Composure under pressure
- Calm demeanour
- People Management
Affiliations
- Art and Design
- Music, including live music
- Formula One
- Social Media
Accomplishments
In school I was awarded with an award for being the "Most Developed Student", within that school year I had studied enough to jump my grades up, and also became a lot more generally confident in my own work as well as myself. I was stable enough in doing this that it was recognised by most of my teachers.
References
References available upon request.
Timeline
Barmaid
Spot on Leisure
08.2021 - 03.2026
A-Levels - Art and Design
Loughborough College
09.2020 - 06.2022
Charity shop volunteer
Barnardo's
03.2019 - 03.2020
GCSEs - English, Maths, Science, Geography, Citizenship, French, Art
Limehurst Academy
09.2015 - 03.2020