Lucas Duarte Silva
Costumer Service Povider - Administrator
Chelmsford
Summary
Accomplished leader with a proven track record at Parcelforce Worldwide, adept in fostering teamwork and collaboration while driving operational excellence. Leveraged analytical thinking and organizational skills to enhance team performance and customer satisfaction. Experienced in academia, enhancing learning through innovative pedagogy. Demonstrates a friendly, positive attitude and effective communication, ensuring high-quality outcomes in diverse roles.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
4
4
Languages
Work History
Cover Manager
Parcelforce Worldwide
10.2023 - Current
- Provide supervision and leadership to teams engaged in diverse operational functions, overseeing drivers, warehouse staff, and administrative personnel.
- Foster collaborative and efficient work environment by guiding and inspiring team members to achieve operational objectives.
- Implement strategies to optimize team performance, contributing to overall operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
Pre Briefer and Transport Cover
PARCELFORCE Worldwide
01.2020 - 09.2023
- Managed morning departure procedures for depot drivers, ensuring peak efficiency in parcel delivery and heightened customer satisfaction.
- Led oversight of equipment readiness, parcel accuracy, and meticulous adherence to designated route plans, enhancing overall operational effectiveness.
- Collaborated seamlessly with transport team, overseeing vehicle fleet, and orchestrating rental coordination to meet demands.
DE BRIEFER
Parcelforce Worldwide
01.2018 - 12.2019
- Supervised return-to-depot procedures for drivers, emphasizing effective communication to address encountered issues and propose improvements.
- Responsible for meticulously documenting route activities and preparing comprehensive end-of-day reports for management teams.
Customer Provider and Administrative
Parcelforce Worldwide
01.2016 - 12.2018
- Provided essential backup for key administrative roles.
- Handled diverse responsibilities, including customer service provision at company reception, assisting with international parcels, and covering transport manager.
- Demonstrated ability to work collaboratively and independently,
- Focused on creative problem-solving.
- Committed to delivering high-quality client and administrative support consistently and flexibly.
Lecturer of History of Medieval Philosophy
Open University Brazil- Federal University Of Pelotas, Part -time (Distance Learning).
03.2017 - 03.2018
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
- Developed module evaluation exams and tasks, contributing to the overall assessment framework.
- Dedicate efforts to refining teaching skills, aligning with best practices in pedagogy to deliver an enriched learning experience for students.
Temporary Position as Lecturer in Philosophy
University Of Passo Fundo, Brazil
03.2013 - 08.2013
- Instructed Ethics courses in graduate programs, maintaining orderly learning environment conducive to student success.
- Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps
Education
No Degree - Business Administration
Skills Network
United Kingdom 01.2024 - Current
Ph.D. - Philosophy
Philosophy, Pontifical University Catholic
Brazil 03.2013 - 03.2017
M.D. - Philosophy
Pontifical University Catholic
Brazil 03.2011 - 02.2013
Degree - Philosophy
Federal University of Pelotas
Brazil 04.2006 - 12.2010
Skills
Problem Resolution
Teamwork and Collaboration
Analytical and Critical Thinking
Organizational Skills
Friendly, Positive Attitude
Time Management
Communication
Timeline
No Degree - Business Administration
Skills Network
01.2024 - Current
Cover Manager
Parcelforce Worldwide
10.2023 - Current
Pre Briefer and Transport Cover
PARCELFORCE Worldwide
01.2020 - 09.2023
DE BRIEFER
Parcelforce Worldwide
01.2018 - 12.2019
Lecturer of History of Medieval Philosophy
Open University Brazil- Federal University Of Pelotas, Part -time (Distance Learning).
03.2017 - 03.2018
Customer Provider and Administrative
Parcelforce Worldwide
01.2016 - 12.2018
Temporary Position as Lecturer in Philosophy
University Of Passo Fundo, Brazil
03.2013 - 08.2013
Ph.D. - Philosophy
Philosophy, Pontifical University Catholic
03.2013 - 03.2017
M.D. - Philosophy
Pontifical University Catholic
03.2011 - 02.2013
Degree - Philosophy
Federal University of Pelotas
04.2006 - 12.2010
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