Samsad Pun
Summary
Experienced and reliable Team Manager/Cover Shift Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Cover Shift Manager
Co - Op
07.2021 - Current
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Scheduled staff to establish adequate coverage during peak business hours.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Strengthened skill set of shift by tracking and analysis the requirement for smooth flow of service.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Team Manager
Co - Op
07.2018 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on weekly/bi - weekly basis and coached and trained team members, increasing quality of work and employee motivation.
- Established and maintained performance, quality and service standards for professional customer care.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Warehouse Operator
Co - Op
08.2015 - 06.2018
- Worked as a Step - up Team Manager for 3 months.
- Helped train new employees in safe practices and warehouse procedures.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Used forklifts to relocate products.
- Operated equipment while observing standard safety procedures.
President
Arghaun Pun Youth Club
04.2012 - 03.2014
- Developed and implemented new strategies and policies in collaboration with other members to establish and achieve long-term objectives, providing organization with strong and sustainable organizational leadership.
- Facilitated communication between other youth clubs.
- Part of parent organization for development, rollout, and management of new ideas.
- Supported project management team for optimal performance.
Treasurer
Arghaun Pun Youth Club
04.2011 - 03.2012
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Advised management and members regarding significant expenditures to keep operations in line with budget limitations.
- Implemented strategies to improve organizational financial performance.
- Oversaw financial reporting process to facilitate timely and accurate financial statement preparation.
Education
Bachelor of Hotel Management - Hotel Management
Pokhara University
Pokhara 04.2001 -
A Level - Science
Cosmos International Collage
Pokhara 04.2001 -
Skills
Safety Compliance
Training and Mentoring
Decision-Making
Delegating Work
Performance Coaching
Problem Resolution
Teamwork and Collaboration
Accomplishments
- Only Team Manager to have best talkback result for 2 years in a row.
- Completed multiple projects to improve standards of freezer arena.
- First Team Manager to manage picking 20K+ cases in freezer whilst maintaining quality standard.
Timeline
Cover Shift Manager
Co - Op
07.2021 - Current
Team Manager
Co - Op
07.2018 - Current
Warehouse Operator
Co - Op
08.2015 - 06.2018
President
Arghaun Pun Youth Club
04.2012 - 03.2014
Treasurer
Arghaun Pun Youth Club
04.2011 - 03.2012
Bachelor of Hotel Management - Hotel Management
Pokhara University
04.2001 -
A Level - Science
Cosmos International Collage
04.2001 -