LUCA PAOLO MAZZAFIORE
Lower Darwen,Lancashire
Summary
Dedicated professional with a focus on plumbing and customer service. Strong background in plumbing and retail, enhancing communication, team work, honesty and problem-solving skills. Committed to delivering high-quality results and contributing to sustainable projects. Adaptable and responsible, with a proven ability to improve customer satisfaction with a strong focus on low-carbon engineering and renewable energy.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Retail Sales Assistant
Go Outdoors
Blackburn
2026.01 - 2026.02
- Assisted customers in selecting outdoor clothing, equipment, and footwear through personalised product guidance.
- Provided outstanding customer service by promptly addressing questions and resolving issues to improve shopping satisfaction.
- Managed transactions at tills, handled returns and exchanges efficiently, and ensured transaction accuracy.
- Replenished merchandise on shelves, organised displays, and maintained clean and well-presented shop floor.
- Facilitated stock management by unpacking deliveries, tagging items, and organising back-of-house stock areas.
- Developed knowledge of camping, hiking, cycling, and outdoor gear to effectively recommend products improving sales by 10%.
- Collaborated with team members to meet store targets and uphold seamless shopping environment.
- Complied with health and safety regulations and adhered to company policies consistently.
Plumber Labourer
A. Perager Self-Employed Company
Blackburn, Blackburn with Darwen
2024.10 - 2026.02
- Supported qualified plumbers in installing, maintaining, and repairing domestic plumbing systems improving speed and quality by 50%.
- Organised tools, materials, and equipment for daily tasks.
- Aided in fitting sinks, toilets, showers, radiators, and pipework.
- Measured, cut, and assembled copper, plastic, and steel pipes.
- Identified and reported leaks, blockages, and pressure issues.
- Kept work environment clean and safe, adhering to health and safety standards.
- Delivered excellent customer service in occupied homes.
- Acquired hands-on experience across diverse domestic plumbing projects.
- Enhanced knowledge of plumbing tools, fittings, and systems.
- Cultivated teamwork and problem-solving skills through site learning.
- Adhered to health and safety regulations, maintaining safe working environments at all times.
- Diagnosed complex plumbing problems with advanced tools and techniques.
- Participated in continuous training sessions, staying abreast with industry standards.
- Installed various types of piping for improved water flow.
- Provided friendly, professional service, checking customer satisfaction with completed works to uphold business reputation.
Front of house/ bar tender
The firepit
Blackburn
2025.08 - 2026.01
- Assisted in delivering friendly and efficient customer service in within fast-paced environment.
- Supported taking orders and serving food and drinks accurately.
- Aided in preparing and serving alcoholic and non-alcoholic beverages.
- Ensured cleanliness and hygiene standards were maintained.
- Facilitated handling payments and adherence to licensing regulations.
- Collaborated effectively as part of the team during busy service periods.
Sales Shop Assistant
Terranean Tiles Bathroom Showroom
Blackburn
2023.08 - 2025.08
- Received and unpacked shipments from suppliers.
- Assisted customers in sourcing products and offered recommendations.
- Processed customer payments and addressed enquiries managing over 10 calls per day.
- Liaised with plumbers for purchasing bathroom fixtures and fittings.
- Ensured shop floor remained clean, tidy, and well organised.
- Gained knowledge of tiling and plumbing trades.
- Built strong relationships with customers and colleagues.
- Developed confidence in handling complaints professionally.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
Front of House / Waiter
The Rock Inn
Darwen
2023.11 - 2025.07
- Greeting and seating guests, ensuring welcoming dining experience
- Managing reservations and walk-in customers
- Training new starters to meet high service standards
- Taking orders, serving meals, and liaising with kitchen staff
- Adhering to all health, safety, and food hygiene regulations
- Awarded customer recognition by restaurant owners
- Received positive online reviews highlighting excellent customer service
- Maintained 100% attendance record
Kitchen Porter / Assistant Chef
CDJ
Darwen
2022.10 - 2023.09
- Receiving and organising deliveries
- Washing and maintaining kitchen equipment and utensils
- Supporting chefs in basic food preparation
- Ensuring compliance with food hygiene regulations
- Promoted from Kitchen Porter to Assistant Chef
- Achieved 100% attendance
- Built positive relationships with regular customers
Education
Plumbing and Heating Level 1 -
Blackburn College
Blackburn 2024.01 - 2025.01
Plumbing and Heating Level 2 - Plumbing
Blackburn College
Blackburn 2025.01 -
Retrofit qualification- Level 1 - Plumbing
Blackburn College
BlackburnGCSE - Business Studies, English Language, English Literature, Maths, Science, Sport Science, History
Darwen Vale High School
Blackburn 2019.01 - 2024.01
Skills
- Patience and perseverance
- Effective communication
- Plumbing experience and installation
- Pipe fitting
- Circuit analysis
- Money handling
- Point of sale operation
- Health and safety compliance
- Stock replenishment
- Electronic payment processing
- Efficient multitasking
- Product knowledge and upselling
- Refund and exchange processing
- Team collaboration and communication
Accomplishments
- College Ambassador for the plumbing workshop.
- Competed in college plumbing competitions (placed in top 3).
- Completed the Duke of Edinburgh Award - silver.
- Scout leader in the Boy Scouts.
- Attended school residential trip to Conway.
Interests
- I enjoy sports, outdoor activities such as hiking in the Lake District, and going to the gym.
- I have a strong passion for cars.
- I enjoy hands-on work, working with customers, and problem-solving.
Affiliations
- Cooking
- Cars
- Hiking
Timeline
Retail Sales Assistant
Go Outdoors
2026.01 - 2026.02
Front of house/ bar tender
The firepit
2025.08 - 2026.01
Plumbing and Heating Level 2 - Plumbing
Blackburn College
2025.01 -
Plumber Labourer
A. Perager Self-Employed Company
2024.10 - 2026.02
Plumbing and Heating Level 1 -
Blackburn College
2024.01 - 2025.01
Front of House / Waiter
The Rock Inn
2023.11 - 2025.07
Sales Shop Assistant
Terranean Tiles Bathroom Showroom
2023.08 - 2025.08
Kitchen Porter / Assistant Chef
CDJ
2022.10 - 2023.09
GCSE - Business Studies, English Language, English Literature, Maths, Science, Sport Science, History
Darwen Vale High School
2019.01 - 2024.01
Retrofit qualification- Level 1 - Plumbing
Blackburn College