Summary
Overview
Work history
Education
Skills
Timeline
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Luca Algieri

Deganwy,Conwy

Summary

Experienced customer service advisor with a strong track record of enhancing customer satisfaction and driving operational efficiency. Demonstrated ability to adapt to change and thrive in agile environments while consistently exceeding performance expectations. Proficient in leveraging technology to improve service delivery and support team success. Motivates colleagues to achieve high standards of performance through collaboration and positive engagement.

Overview

7
7
years of professional experience

Work history

BMW Accredited Service Advisor

Halliwell Jones
Llandudno Junction, Conwy
04.2021 - Current
  • Delivering high level customer service.
  • Documented all services provided, maintaining comprehensive records.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Creating value for customers through our products and services.
  • Being proactive in generating own opportunities.
  • Built rapport with customers, enhancing long-term relationships.
  • Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
  • Taking ownership of personal performance.
  • Supporting and training current and new colleagues to enhance their skills.
  • Digital advocate - supporting and educating customers through their digital journey.
  • Drove revenue growth by upselling products and securing appointments through phone-based customer engagement.

Sales Representative

EE / BT
Llandudno, Conwy
01.2019 - 04.2021
  • Presented tailored options and solutions across diverse products, prioritising customer needs.
  • Promoted up-sell opportunities during interactions, enhancing revenue generation.
  • Expanded client base through targeted outreach initiatives.
  • Maintained accurate sales activity records to ensure transparency.
  • Tailored pitches to match individual consumer preferences, increasing conversion rates.
  • Scheduled appointments with potential and existing customers to discuss new offerings.
  • Trained in handling sales calls and retention strategies.
  • Consistently surpassed KPIs each month while motivating team members to meet personal targets.

Education

GCSEs - Including Mathematics, English and Welsh.

Ysgol John Brights
Llandudno, Conwy

Skills

  • Sales process execution
  • Computer literacy
  • Complaint resolution
  • Telemarketing expertise
  • Trusted key holder
  • Customer invoice management
  • Graphic design and digital marketing
  • Customer Service

Timeline

BMW Accredited Service Advisor

Halliwell Jones
04.2021 - Current

Sales Representative

EE / BT
01.2019 - 04.2021

GCSEs - Including Mathematics, English and Welsh.

Ysgol John Brights

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Luca Algieri