Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Ash Scott

Senior Service Advisor
East Grinstead,West Sussex

Summary

A skilled professional with expertise in customer service and sales. Developed a strong understanding of automotive repair and workshop processes, Proficient in Kerridge and Pinnacle software, with a proven track record in warranty administration and team management. Committed to achieve high efficiencies and results to enhance customer retention and satisfaction. Exercising customer service abilities, capable of addressing complex customer inquiries and resolving issues promptly.

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Senior Service Advisor/Workshop Controller

Hendy Group
Crawley, West Sussex
10.2023 - Current
  • Updated customers on repair status to maintain transparency.
  • Streamlined communication with technicians, leading to quicker problem resolution.
  • Reduced wait times with efficient scheduling of service appointments.
  • Managed warranty claims efficiently without causing inconvenience to customers.
  • Preparation of Job cards and organisation
  • Maintain communication at all times with colleagues and updates with work progress
  • Assist technicians with systems, support and guidance.
  • Facilitated successful audit process by maintaining accurate records.
  • Achieve targets whilst providing the best customer experience for CSI.
  • Spearheaded vehicle inspections for quality assurance purposes.
  • Collaborated with service technicians to order parts for customers.
  • Coordinated team training, resulting in improved performance.
  • Improved customer satisfaction by promptly addressing complaints and queries.

Senior service advisor

Marshall Lexus
Crawley, West Sussex
04.2021 - 10.2023
  • Improved customer satisfaction by promptly addressing complaints and queries.
  • Streamlined communication with technicians, leading to quicker problem resolution.
  • Served as a liaison between technicians and customers ensuring smooth operations.
  • Achieved higher efficiency through the implementation of a new service management system.
  • Developed team morale for enhanced productivity.
  • Handled complex repair issues for increased customer satisfaction.
  • Maintained up-to-date knowledge of automotive industry trends, contributing to expert advisory role.
  • Updated customers on repair status to maintain transparency.
  • Boosted repeat business by providing exceptional customer service.
  • Built strong relationships with customers through proactive follow-ups post-service.

Service advisor

Motorline VW Horsham
Horsham, West Sussex
12.2019 - 03.2021
  • Worked closely with other departments within dealership for seamless operations.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
  • Documented all services provided, maintaining comprehensive records.
  • Handled administrative tasks for effective service delivery.
  • Recommended additional services to customers according to their needs, boosting sales opportunities.
  • Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
  • Coordinated with technicians to ensure quality of service.
  • Streamlined service processes to increase efficiency.

Service advisor

Robins & Day
Crawley, West Sussex
08.2015 - 11.2019
  • Streamlined service processes to increase efficiency.
  • Worked closely with other departments within dealership for seamless operations.
  • Managed challenging customer situations for resolution and customer retention.
  • Updated job knowledge regularly through continuous learning initiatives.
  • Improved customer satisfaction by providing timely and accurate information.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Handled administrative tasks for effective service delivery.
  • Delivered excellent customer service by understanding and meeting their requirements.

Technical support representative

Aqualisa
Westerham, Kent
04.2013 - 07.2016
  • Streamlined workflow, resulting in increased efficiency.
  • Tailored tech solutions according to specific client needs, ensuring high level of customer satisfaction.
  • Maintained detailed records of reported faults and their solutions.
  • Provided technical guidance to ensure smooth operations.
  • Resolved complex technical issues by providing effective troubleshooting.
  • Investigated and diagnosed customer's technical and product queries.
  • Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
  • Upsold products and warranty for new and existing customers

Education

NVQ Level 2 - Vehicle Mechanics

Eastleigh College
Eastleigh
09.2002 - 03.2005

GCSEs - Maths, Science, English, History

Sackville School
East Grinstead, West Sussex

Skills

  • Excellent customer service
  • Sales process execution
  • Knowledge of Kerridge and Pinnacle software
  • Automotive repair understanding
  • Knowledge of maintenance and scheduling
  • Warranty administration
  • Understanding workshop processes
  • Team management

Affiliations

  • Gym
  • Films
  • Gaming
  • Days out

References

References available upon request.

Timeline

Senior Service Advisor/Workshop Controller

Hendy Group
10.2023 - Current

Senior service advisor

Marshall Lexus
04.2021 - 10.2023

Service advisor

Motorline VW Horsham
12.2019 - 03.2021

Service advisor

Robins & Day
08.2015 - 11.2019

Technical support representative

Aqualisa
04.2013 - 07.2016

NVQ Level 2 - Vehicle Mechanics

Eastleigh College
09.2002 - 03.2005

GCSEs - Maths, Science, English, History

Sackville School

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Ash ScottSenior Service Advisor