Kai Yat Sze
Kings Langley,Hertfordshire
Summary
A seasoned professional with extensive expertise in vehicle maintenance and automotive repair, demonstrating technical proficiency and a deep understanding of sales process execution. Adept at managing workshop operations and people management, with a proven track record in staff education and training. Possesses comprehensive knowledge of vehicle parts, aiming to leverage skills towards enhancing operational efficiency and driving business growth within the automotive industry.
Friendly Service Advisor skilled in face-to-face. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments.
Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work history
Service advisor
Luen Wo Motors Co. Ltd.
Hong Kong
02.2017 - 08.2025
- Increased current product and service sales through knowledgeable customer advice.
- Facilitated effective communication between customers and staff, clarifying service details.
- Prioritised workload during peak periods to maintain uninterrupted service provision.
- Conducted follow-ups post servicing to ensure client satisfaction after repairs.
- Documented all services provided, maintaining comprehensive records for reference.
- Collaborated with team members to improve overall service performance.
- Worked closely with departments within dealership to ensure seamless operations.
- Maintained positive customer relationships to encourage repeat business.
Manager of business development and sales
Suisse International Investment Corporations
Dalian, Liaoning, China
07.2010 - 01.2017
- Developed strategic business partnerships by fostering relationships with key industry stakeholders.
- Facilitated meetings between company executives and prospective clients; secured lucrative business opportunities.
- Fostered a positive work environment, boosting employee morale and productivity.
- Coordinated sales training programmes for staff skill enhancement and professional development.
- Managed sales team to ensure achievement of targets, improving overall performance.
- Delivered successful business proposals, resulting in new client acquisitions.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
Retail store assistant manager
Marks and Spencers
Hong Kong
05.2010 - 07.2010
- Resolved customer complaints promptly, fostering loyalty and trust.
- Provided expert advice on products, enhancing customer experience.
- Ensured optimal product display for increased sales.
- Achieved customer satisfaction by providing excellent service.
- Engaged in visual merchandising tasks, improving overall aesthetics.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated with sales managers to meet target quotas.
Retail supervisor, Lead
Hong Kong Disneyland
Hong Kong
01.2006 - 04.2010
- Increased store cleanliness with regular maintenance tasks.
- Streamlined inventory management processes for enhanced efficiency.
- Collaborated closely with the store manager for planning promotional events successfully.
- Coordinated staff schedules for efficient store operations.
- Conducted performance evaluations of staff members leading to improved work quality.
- Handled complicated customer queries adeptly enhancing overall client satisfaction.
Retail sales associate
Quiksilver Hong Kong
Hong Kong
01.2005 - 10.2005
- Facilitated smooth checkout process, reducing wait times for customers.
- Supported marketing initiatives by setting up promotional displays.
- Participated in staff meetings contributing valuable insights for improvement.
- Maintained tidy sales floor to enhance shopping experience.
Barista
Starbucks Coffee
Hong Kong
10.2003 - 12.2004
- Collaborated with team members during busy periods improving workflow efficiency.
- Maintained cleanliness of the café area whilst preparing orders.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Performed cash handling duties accurately to maintain financial integrity.
Education
GCSEs -
Hong Kong College of Language and Commerce
Hong Kong 09.1997 - 06.2003
Skills
- Vehicle maintenance expertise
- Automotive repair understanding
- Technical proficiency
- Sales process execution
- Knowledge of vehicle parts
- Staff education and training
- Workshop operations
- People Management
Languages
English
Upper intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Service advisor
Luen Wo Motors Co. Ltd.
02.2017 - 08.2025
Manager of business development and sales
Suisse International Investment Corporations
07.2010 - 01.2017
Retail store assistant manager
Marks and Spencers
05.2010 - 07.2010
Retail supervisor, Lead
Hong Kong Disneyland
01.2006 - 04.2010
Retail sales associate
Quiksilver Hong Kong
01.2005 - 10.2005
Barista
Starbucks Coffee
10.2003 - 12.2004
GCSEs -
Hong Kong College of Language and Commerce
09.1997 - 06.2003
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