LOVENESS TAFADZWA MAKUBARO
Marondera,Zimbabwe
Summary
Skilled hospitality professional with expertise in food hygiene standards, customer service and high-volume dining. Strong ability to collaborate with teams and manage multiple tasks in fast-paced environments. Committed to enhancing guest experiences through effective communication and upselling techniques
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Service Assistant
Silversea Cruise Line
MIAMI, USA
2023.06 - 2025.02
- Assisted guests with food and drink orders while ensuring prompt service
- Prepared restaurant settings and restocked service areas to support smooth operations
- Cleaned and set tables quickly after customers left to maximize restaurant capacity.
- Completed opening and closing tasks to support service standards.
- Delivered friendly service to enhance positive guest experiences and collaborated with team members for improved service delivery.
- Ensured smooth service during peak hours by supporting waitstaff with their duties.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
RESTAURANT SUPERVISOR AND BANQUET ATTENDANT
GRAND HOTEL
ALABAMA, USA
2022.02 - 2023.03
- Received and efficiently handled queries.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Promoted positive dining experience with exceptional customer service skills.
- Trained new staff members, leading to improved service standards.
- Collaborated in team setting to handle daily assignments and challenges.
- Boosted sales through targeted product training and upselling strategy.
Food and beverage assistant
BIG CEDAR LODGE
MISSOURI, USA
2020.08 - 2021.02
- Offered guests warm, friendly welcomes, took drink orders to initiate service, and answered questions.
- Moved quickly between guests to clear and reset tables, minimising wait times.
- Coordinated smooth, accurate food deliveries to guest tables with optimum presentation of food and beverage items.
- Used expertise to anticipate guest desires and proactively meet needs, maximising satisfaction.
- Delivered top-quality guest experiences with fast, friendly service for diverse needs.
- Provided detailed menu information to customers, facilitating informed choice making.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Mastered use of point-of-sale systems enhancing customer check-out efficiency.
Food and Beverage Attendant
JW MARRIOT MARQUIS HOTEL
MIAMI, USA
2019.01 - 2020.12
- Advised diners with special diets and allergies about available menu options and cooking methods.
- Completed high volume of food and drink orders without error during peak periods.
- Carried out consistent opening and closing tasks to help establishment maintain service standards.
- Delivered top-quality guest experiences with fast, friendly service for diverse needs.
- Assisted customers with pairing entrees and appropriate alcoholic or non-alcoholic beverages.
- Trained new wait staff team members in customer service standards, restaurant processes and sales techniques.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
Education
Master's in Food and Beverage - Hospitality Management
Euroinnova Business School
Malaga, Spain 2021.04 - 2022.04
DIPLOMA - HOSPITALITY MANAGEMENT
INTERNATIONAL HOTEL
South Africa 2016.04 - 2020.04
Skills
- Food hygiene standards
- Table service
- Team collaboration
- Upselling techniques
- POS operation
- Multitasking skills
- Menu knowledge
- Communication skills
- High-volume dining
Accomplishments
- trained new staff
- handled high volume sections
- guest satisfaction
- upselling
- fast-paced service
REFERENCES
References available upon request
Timeline
Service Assistant
Silversea Cruise Line
2023.06 - 2025.02
RESTAURANT SUPERVISOR AND BANQUET ATTENDANT
GRAND HOTEL
2022.02 - 2023.03
Master's in Food and Beverage - Hospitality Management
Euroinnova Business School
2021.04 - 2022.04
Food and beverage assistant
BIG CEDAR LODGE
2020.08 - 2021.02
Food and Beverage Attendant
JW MARRIOT MARQUIS HOTEL
2019.01 - 2020.12
DIPLOMA - HOSPITALITY MANAGEMENT
INTERNATIONAL HOTEL
2016.04 - 2020.04