Iza Rosek
St Ives,Cambridgeshire
Summary
Dedicated professional with expertise in customer service, food safety regulations, and efficient time management. Skilled in handling difficult customers, direct supplier ordering, and workload prioritisation to ensure seamless operations. Demonstrates a strong understanding of food hygiene standards, portion control, and temperature regulation to maintain quality and compliance. Adept at creative sandwich design and presentations, delivering service excellence while maintaining patience under pressure. Committed to upholding high standards of hygiene consciousness and fostering positive customer experiences.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Manager/Barista/Sales Assistant/Sandwich Artist
Rockabilly Sandwich and Coffee Shop
St Ives, Cambridgeshire
01.2015 - Current
- Managed daily operations for smooth running of sandwich shop.
- Delegated tasks efficiently to maximise productivity.
- Performed cash handling duties accurately to maintain financial integrity
- Facilitated staff training, resulting in better customer service.
- Optimised resource allocation for increased profits.
- Enforced safety regulations to reduce workplace accidents.
- Liaised with suppliers to ensure timely deliveries.
- Maintained inventory control, reduced stock shortages.
- Cultivated strong relationships with clients to secure repeat business.
- Delivered high-quality products to increase customer satisfaction.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Trained new employees to uphold company's food preparation standards.
- Adhered to portion control guidelines, reducing wastage significantly.
- Suggested innovative sandwich combinations, enhancing the menu variety.
- Implemented health and safety regulations strictly to maintain safe working conditions.
- Provided excellent customer service, resulting in return patronage.
- Resolved customer complaints promptly with utmost professionalism.
- Coordinated with kitchen staff smoothly, improving overall team efficiency.
- Created appealing sandwich displays to attract potential customers.
- Ensured hygiene standards by maintaining a clean and sanitary work environment.
- Updated menu boards regularly, reflecting daily specials or promotions accurately.
- Achieved customer satisfaction by preparing high-quality sandwiches to exact specifications.
- Stocked ingredients efficiently for uninterrupted service during rush hours.
- Practised quick service delivery methods during peak business hours.
- Maintained clean, tidy and organised working areas to maximise efficiency.
Sales assistant
Warehouse Clearance
St Ives, Cambridgeshire
06.2013 - 08.2014
- Offered personalised shopping advice to enhance customer experiences.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Managed till operations smoothly, reducing waiting time for customers.
Waitress
The Three Cups
Stamford Bridge, East Riding of Yorkshire
05.2010 - 11.2011
- Facilitated smooth operations by setting up tables and booths.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Followed health regulations whilst handling food, promoting safe practices.
Education
Hairdresser -
ZDZ
Bielsko Biala, Poland 09.1999 - 06.2002
Skills
- Handling difficult customers
- Direct supplier ordering
- Efficient time management
- Cash handling
- Customer Service
- Order processing
- Service excellence
- Workload prioritisation
- Food hygiene standards
- Hygiene consciousness
- Food safety regulations
- Creative sandwich design
- Portion control understanding
- Creative presentations
- Temperature regulation understanding
- Patience under pressure
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
Manager/Barista/Sales Assistant/Sandwich Artist
Rockabilly Sandwich and Coffee Shop
01.2015 - Current
Sales assistant
Warehouse Clearance
06.2013 - 08.2014
Waitress
The Three Cups
05.2010 - 11.2011
Hairdresser -
ZDZ
09.1999 - 06.2002