Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Louise Tuson

CARDIFF,Cardiff

Summary

Dynamic and adaptable professional with strong communication, interpersonal, and teamwork skills. Demonstrates exceptional organisation and time management abilities, ensuring efficient task completion in collaborative environments.

Experienced in aquatic safety with focus on ensuring secure and enjoyable environment for all swimmers. Skilled in rapid response to emergencies and proficient in administering first aid and CPR. Adept at maintaining pool hygiene and enforcing safety regulations while providing exceptional customer service.

Overview

37
37
years of professional experience
1987
1987
years of post-secondary education

Work History

Level 2 Swim Instructor

Tom Haffield Swim Academy
Cardiff, Cardiff
11.2021 - 02.2025
  • Qualified SEQ Level 2 Swim Teacher -Becky Addlington Swim Academy.
  • Currently teaching 12 private and 10 group lessons weekly.
  • Planning and delivering lesson plans to Swim Wales guidelines in a private health club.
  • Adapted teaching methods to accommodate individual learning styles and abilities.
  • Identified individual strengths and weaknesses, adapting training programmes to suit.
  • Maintained safe training environments for minimised risk of injury.
  • Practiced patience with beginner swimmers to cultivate comfort and confidence in water.
  • Encouraged healthy competition amongst advanced students by arranging friendly races during sessions.
  • Provided safe, caring and fun learning environment for students and participants.

Open Water Lifeguard

Welsh Water
CARDIFF, Cardiff
06.2024 - Current
  • Qualified in OWL - Open water rescue
  • Qualified in Swim Safe - Introducing groups of children on how to be safe in open water.
  • Lifeguarding open water sessions for swimmers and dippers.
  • Opening up the activity centre and ensuring all equipment is safe and ready to be used. Including Preparing the dry room and safety boats ready for the day.


Pool lifeguard

Newport Live
NEWPORT, Newport
10.2023 - Current
  • An incredibly attentive individual with a composed and considered response to risks and concerns.
  • Possessing strong communications allowing for the delivery of clear and concise safety protocols.
  • Component in assisting swimmers in distress through effective use of rescue techniques.
  • A key contributor to the leisure centres approach and maintenance of safety and the facilities.
  • Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
  • Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
  • Maintained safe, secure environments through careful risk assessments.
  • Deescalated situations and behaviours before they got out of hand.

Covid-19 Support Officer

Engage Services
03.2021 - 07.2021
  • Employed as a Covid-19 Support Officer to ensure businesses complied with Government mandated Covid-19 procedures
  • Visiting business premises & conducting covid inspections
  • Recommended changes to policies and procedures
  • Capturing and processing data during inspections
  • Reporting and following up with HSE on compliance

Chiropractic Assistant

The Tuning Room Fitness Clinic
Cardiff
03.2020 - 03.2021
  • Scheduling and managing client appointments
  • Dealing with payments, memberships, and invoicing
  • Assisting chiropractors with spinal and muscle charting

Sales Membership Advisor

Bannatyne’s Health Club
Newport
03.2009 - 12.2019
  • This key role involves marketing the club both internally and externally, developing relationships within the local community and establishing Bannatyne as the market leading fitness centre
  • Maintain motivation as a part of the Sales Team in order to maximize sales and increase club performance
  • Develop and implement sales and marketing strategies via ‘in reach’ or ‘outreach’ programs to generate leads
  • Drive member recruitment via proactive marketing
  • Develop and manage corporate events
  • Communicate figures and forecasts with Sales Manager
  • Identify risks and opportunities for growth
  • Undertake regular competitor analysis

Sales Advertising Administrator

HTV Studios
Cardiff
01.1997 - 01.2000
  • My role at HTV included managing and scheduling client advertisements within specific airtime slots
  • Key duties included:
  • Scheduling and monitoring of television advertising airspace
  • Ensuring advertising content was suitable for transmission
  • Checking for clashing products and correct target audiences
  • Liaising with customers and agencies to ensure processing of advertising orders
  • Training junior staff members
  • Dealing with billing and payment issues

Customer Service Advisor

Commercial Union Insurance
Cardiff
01.1988 - 01.1997
  • As a customer Service Advisor, I worked in a busy office environment handling large call volumes and dealing with many different customer enquiries
  • Key duties included:
  • Managing and dealing with motor and household insurance policies and quotations, with both new and existing customers
  • Reception duties, dealing face to face with customers, taking payments, selling new policies and general insurance changes and queries
  • Responsible for managing a new system created to link agencies and the company directly, visiting various brokers as its roll out progressed
  • Trained junior members of the team and supervised their work

Education

SEQ - LEVEL 1 & 2 Swim Teacher -

Becky Adlington Training Academy

Level 3 Award in Pool Royal Lifeguarding - Rescue & 1st Aid

RLSS
Newport
08.2023 -

STA Level 2 Award in Safety Award for Teachers - undefined

Teaching Adults Swimming - undefined

Phlebotomy Technician Training course - undefined

Course Gate

Infection Control - undefined

COVID-19 Officer Awareness -

HMRC

GCSE’s & CSE’s -

Bryn Hafren Girls Comprehensive School
Barry, Vale of Glamorgan

Skills

  • Communication skills
  • Interpersonal skills
  • Teamwork
  • Adaptability
  • Organization skills
  • Time management skills

Affiliations

  • I regularly take part in sporting events, Dorney Lake Olympic Triathlon being a last years favourite, along with Swansea Triathlon. I have done Malta half marathon last year with many other 10k events. Taking part in over 300 Parkruns. I also love to ski and SUP.

References

References available upon request.

Timeline

Open Water Lifeguard

Welsh Water
06.2024 - Current

Pool lifeguard

Newport Live
10.2023 - Current

Level 3 Award in Pool Royal Lifeguarding - Rescue & 1st Aid

RLSS
08.2023 -

Level 2 Swim Instructor

Tom Haffield Swim Academy
11.2021 - 02.2025

Covid-19 Support Officer

Engage Services
03.2021 - 07.2021

Chiropractic Assistant

The Tuning Room Fitness Clinic
03.2020 - 03.2021

Sales Membership Advisor

Bannatyne’s Health Club
03.2009 - 12.2019

Sales Advertising Administrator

HTV Studios
01.1997 - 01.2000

Customer Service Advisor

Commercial Union Insurance
01.1988 - 01.1997

STA Level 2 Award in Safety Award for Teachers - undefined

Teaching Adults Swimming - undefined

Phlebotomy Technician Training course - undefined

Course Gate

Infection Control - undefined

SEQ - LEVEL 1 & 2 Swim Teacher -

Becky Adlington Training Academy

COVID-19 Officer Awareness -

HMRC

GCSE’s & CSE’s -

Bryn Hafren Girls Comprehensive School

Similar Profiles

CREATE PROFILE
Louise Tuson