Louise Swann
Stoke on trent
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Store manager
Morrisons
2025.12 - Current
- Streamlined operations to maximise efficiency and minimise waste.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Implemented promotional displays to increase product visibility and sales.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
Duty manager
Tesco
2024.02 - 2025.12
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Managed front-of-house operations to maintain a high level of service.
- Oversaw stock checks and reordering, ensuring product availability at all times.
Shift leader
Tesco
2023.03 - 2024.02
- Led team meetings to foster communication and improve work efficiency.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Maintained high standards of customer service for improved satisfaction ratings.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Facilitated positive work culture through open communication and feedback sessions.
- Dealt promptly with staff conflicts, resulting in a harmonious working environment.
- Assisted customers in product selection, improving sales figures consistently.
Education
Distinction - Retail
Level 2 retail
06.2025
Foundation Degree in Arts - Music performance
Newcastle college
07.2020
Skills
- Scheduling employees
- Store layout planning
- Staff rota arrangement
- Promotions coordination
- Cash handling
- Health and Safety regulations
- Performance monitoring
- Sales Leadership
- Time efficiency
- Stock control systems understanding
- Customer Service
- Team Leadership
Certification
Level 3 emergency first aid at work
Timeline
Store manager
Morrisons
2025.12 - Current
Duty manager
Tesco
2024.02 - 2025.12
Shift leader
Tesco
2023.03 - 2024.02
Distinction - Retail
Level 2 retail
Foundation Degree in Arts - Music performance
Newcastle college