Summary
Overview
Work history
Skills
Certification
References
Volunteer Experience
Timeline
Generic
Louise Duff

Louise Duff

Wellingborough,Northants

Summary

I am a self-motivated person who thrives on challenging myself and who is calm under pressure. I enjoy working as a team and have good communicational skills and enjoy meeting new people. When put under pressure I can prioritise workloads to achieve the task at hand within set time limits. I am always looking to seek out opportunities to better myself and I am not afraid to seek out new ventures to achieve this. I respond positively to feedback and use it to develop my understanding of the job in hand. Hard-working with strong organisational skills. Always striving to achieve company goals through exceptional planning and prioritisation.


Overview

25
25
years of professional experience
1
1
Certification

Work history

Transport Compliance Administrator

Mick George
Huntingdon
02.2024 - 08.2025
  • I input the data from the daily inspection sheets which are passed over to me by my line manager, Check for defects found on inspections and complete an investigation, write letters of concerns raised to drivers within the organisations, provide these to the relevant line managers to make sure these are discussed and outcome is documented and signed by the relevant individuals.
  • I am responsible for making sure our fleet of over 400 vehicles have the relevant requirement to be road worthy i.e. MOT and Taxes.
  • Support the new starters by making sure the relevant starter packs are available for completion.
  • I complete the PCN (Parking charge and penalty fine notice) and NOIP (Notice of intended prosecution) within the organisation, I make sure the relevant checks are complete to make sure these are dealt within a timely manor and the drivers have discussions with the relevant line manager, If an appeal is needed I will continue to liaise with the driver or line manager until the issue is resolved.
  • I monitor the random test of substance misuse requested within the organisation and I make sure the zero-tolerance policy is enforced.
  • I reschedule any vehicles that need to change service provider to have their 6-weekly inspection as this is needed to stay compliant.
  • I make sure drivers annual leave and sickness is inputted onto their individuals TACHO.
  • I support my line manager with daily tasks needed for them to fulfil their role more efficiently.
  • I work daily with the following systems – Excel, Masternaut, R2C, TACHO master.

Customer Service Advisor

Bookers Retail Partner
Park farm, Wellingborough
04.2022 - 02.2024
  • Liaising with managers within the organisation to resolve delivery enquires.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Supported customers with stock levels in their organisations.
  • Support provided to help customers navigate their own person online portals.
  • Worked on a rota basis to make sure the organisation had adequate customer service support.
  • Guided customers through troubleshooting process with patience and clarity.
  • Managed complex customer issues to successful resolution.
  • Logged customer complaints accurately, expedited corrective actions effectively.

Support Worker

Oakfield community care homes
Easton Maudit, Northants
06.2019 - 07.2021
  • Helping residents in their daily task such as showering, housework, shopping, washing and ironing.
  • Support with personal care of residents.
  • Taking residents out on day trips or away for weekends if needed or for any appointments they may have.
  • Arranging parties and discos and other activities for their enjoyment.
  • Inputting information on a computerised daily log about residents.

Factory Operative

Priory Packaging
Wellingborough
05.2000 - 03.2001
  • Working on multiple machinery involved in the production of cardboard boxes. This involved measuring products and preparing the machines to manufacture the boxes.
  • Preparing products after preparation and packing the products.
  • Disposing of any harmful substances used in the factory.
  • Recycling of broken or unused boxes when not needed.

Skills

  • Microsoft office suite proficiency
  • Decision-Making capability
  • Ethical conduct
  • Self motivated
  • Resilience under pressure
  • Telephone etiquettes
  • Service-Oriented mindset
  • Multitasking efficiency
  • Customer care

Certification

  • Array of GCSE ranging from D - C
  • Care certificate
  • OLAT Operator - License awareness training
  • Dry manicure and application of gel Polish

References

Employment and personal references avalable upon request.

Volunteer Experience

Volunteer caring, Wellingborough, 2012-08, 2016-05, In this time, I volunteered to care for 2 children aged between 2 months and 3 years and an elderly gentleman. The children I looked after at home to help friends while they went to work. I looked after the gentleman for about 6 months and the roles I did while looking after him were I washed, dried, ironed and put his clothes away. I changed his bedding and made sure he was clean and well presented. I shopped for him for his basic needs. I cooked his meals for him. I cleaned his whole flat and checked he was generally ok within himself.

Timeline

Transport Compliance Administrator

Mick George
02.2024 - 08.2025

Customer Service Advisor

Bookers Retail Partner
04.2022 - 02.2024

Support Worker

Oakfield community care homes
06.2019 - 07.2021

Factory Operative

Priory Packaging
05.2000 - 03.2001
Louise Duff