Louise COWAN

Act as first point of contact for the Chief Nurse both in person and on the telephone.

Handling queries in writing, by telephone or in person from colleagues, members of the public, NHS England, CQC, NMC and other health related organisations maintaining confidentiality at all times.

Typing of correspondence, preparation and distribution of reports for various meetings.

Ensuring the Chief Nurse and deputies are aware of deadlines for reports etc.

Preparing presentations using Powerpoint.

Managing the diary, preparing appointment schedules and rearranging appointments in response to changing demands.

Managing a bring forward and pending system.

Arranging workshops and meetings, including room bookings, drafting agendas and preparing required paperwork.

Servicing meetings including drafting agendas, collating required papers, distributing papers, attending meetings to take minutes and transcribing for checking by the Chair and onward distribution to other members of the meeting in a timely manner.

Maintaining action logs for meetings.

Organising and prioritising workload in accordance with deadlines and timescales.

Maintaining electronic filing systems.

Using available IT to communicate effectively both within the organisation and externally.

Meeting and greeting visitors, liaising in advance with those who are travelling, making maps available, booking and directing to parking facilities as appropriate.

Providing correspondence in alternative formats to meet the needs of the visually impaired e.g. large font, by email etc.

PA duties as referred to in my present post.

I joined the Trust following my maternity leave which commenced in January 1995. I started as Secretary in the Training Department (Nursing Directorate), and Secretary to Senior Nurse Manager. I then moved to work for the Head of Research and Development and then to Personal Assistant to the Chief Nurse. Following the departure of the Chief Nurse to another Trust, I then finished my time at the Trust working for the Director of HR (Operations) and Assistant Director of HR. I left in February 2015 to work at Rotherham NHS Foundation Trust for the Chief Nurse I had worked for 10 years during my time at The Mid Yorkshire Hospitals NHS Trust

General secretarial duties including typing, photocopying, telephone. I left this post following maternity leave and a wish to reduce working hours from full time to part time.

General secretarial duties including typing, photocopying, telephone (conveyancing and probate).

The office was closing and I was asked by the Legal Executive for whom I was working to go with her to Fitzpatrick Drummond.

I started at Greaves, Atter and Beaumont in 1987 as an Office Junior/Clerk Typist. I was promoted to Secretary to the Senior Conveyancing Partner 6 months after starting.