Clare Mawson
Personal Assistant
Rotherham
Summary
Experienced professional with focus on providing high-level administrative support and streamlining office operations. Skilled in managing complex schedules, coordinating travel arrangements, and enhancing productivity through effective organisation and communication. Committed to maintaining confidentiality and delivering exceptional service in fast-paced environments.
Overview
13
13
years of professional experience
Work history
Personal assistant
Sheffield City Council
Sheffield
09.2024 - Current
- Updated Assistant Directors diaries with daily appointments, set reminders, and added key details.
- Filed documents systematically which increased ease of access when needed.
- Organised meetings, improved communication within the team.
- Streamlined administrative processes to improve office efficiency.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Ensured smooth business travel arrangements for senior management.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Handled basic clerical needs to help staff focus on more pressing matters.
Senior business support administrator
Sheffield Hallam University
Sheffield
08.2014 - 08.2024
- Reviewed operational policies regularly and initiated necessary updates to keep them relevant. Streamlined administrative procedures to enhance office efficiency.
- Managed scheduling and travel arrangements to facilitate executive productivity.
- Provided consistent support to executives, enabling focused business decisions.
- Supervised administrative staff members which led to heightened productivity.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Organised meetings, took meeting minutes and completed follow-up actions. Booked meeting rooms and prepared spaces with appropriate resources, equipment and catering supplies.
- Responded proactively to changing demands to provide flexible, reactive business support.
- Implemented a file management system, improving document retrieval processes.
- Maintained an organised workspace, promoting an effective work environment.
- Handled confidential documents carefully, ensuring secure information management practices.
- Supervised administrative work in the RCM Business Support Team and set goals for staff.
Financial Planning Advisory Administrator
Grant Thornton UK LLP
Sheffield
09.2012 - 08.2014
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Processed commission reports, resulting in accurate financial records maintained consistently.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
Education
Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
Credly
Sheffield 07.2024 - 07.2024
Microsoft Office Specialist: Word Associate (Microsoft 365 Apps)
Credly
Sheffield 06.2024 - 06.2024
NVQ Level 2 - Business Administration
Freeman Street Resource Centre
Grimsby, North East Lincolnshire 09.2004 - 03.2005
Skills
- Administrative efficiency
- Event coordination
- Confidentiality maintenance
- Resilience under pressure
- Customer Service
- Team Leadership
- Work diary management
Affiliations
- Avid reader and currently host a virtual book club which has attracted international attendees.
References
References available upon request.
Timeline
Personal assistant
Sheffield City Council
09.2024 - Current
Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps)
Credly
07.2024 - 07.2024
Microsoft Office Specialist: Word Associate (Microsoft 365 Apps)
Credly
06.2024 - 06.2024
Senior business support administrator
Sheffield Hallam University
08.2014 - 08.2024
Financial Planning Advisory Administrator
Grant Thornton UK LLP
09.2012 - 08.2014
NVQ Level 2 - Business Administration
Freeman Street Resource Centre
09.2004 - 03.2005
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