Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Louise Briggs

Middlewich,United Kingdom

Summary

I am a detail-oriented professional skilled in prioritizing workloads to meet deadlines while ensuring accuracy through methodical approaches. I'm used to assisting a team of 4 salesman, two sales managers and a Dealer Principal. At Ferrari being committed to confidentiality in handling customer data is essential. I am a self-motivated team player adaptable across various roles, focused on doing what is best for the business whilst at the same time maintaining customer satisfaction.

Overview

19
19
years of professional experience
7
7
years of post-secondary education

Work history

FCA Sales/Accounts Administrator

Stratstone Ferrari
Wilmslow, Cheshire
08.2020 - Current
  • Managed all financial records to ensure accuracy and compliance.
  • Conducted bank reconciliations regularly to keep accounts balanced.
  • Maintained up-to-date knowledge of company policies for smooth operations.
  • Collaborated with accountants for successful year-end closing procedures.
  • Facilitated communication between finance team and clients, fostering positive relationships.
  • Coordinated with different departments for timely completion of financial reports.
  • Increased efficiency with meticulous invoice and payment processing.
  • Verified vendor invoices against purchase orders to prevent discrepancies.
  • Ensured accurate record keeping, resulting in seamless audits.
  • Assisted in audit preparation to meet regulatory standards.
  • Reconciled accounts and prepared month-end documentation for accurate reporting and recordkeeping.
  • Liaised with clients to manage account enquiries and update relevant data.
  • Registered customer information on database to maintain accurate records.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Developed professional relationships with clients to build trust, respect and reliability.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.


Business and Finance Manager

Stratstone Ferrari
Wilmslow, Cheshire East
08.2016 - Current
  • Collaborated closely with auditors to ensure smooth audit processes.
  • Liaised between finance department and other departments fostering inter-departmental collaboration.
  • Managed timely and accurate reporting of various financial transactions and information for detailed analysis.
  • Worked closely with High Net Worth Individuals to ensure finance applications meet their individual needs.
  • Ensure all paperwork is meticulously completed, paying particular attention to GDPR and acting with the utmost discretion.

Customer Advisor

Marks & Spencer
Northwich, Cheshire
10.2006 - 08.2015
  • Assisted customers in product selection, resulting in increased sales.
  • Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
  • Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
  • Resolved customer complaints effectively, maintaining brand reputation.
  • Provided exceptional customer service to ensure a positive shopping experience.
  • Enhanced customer satisfaction by promptly addressing queries and concerns.
  • Conducted regular stock checks ensuring product availability for clients at all times.
  • Maintained high-level product knowledge for accurate advice and recommendations.
  • Developed rapport with customers for improved loyalty and repeat business.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Assisted customers with varying questions using product knowledge and service expertise.

Education

BTEC National Diploma - Business & Finance

Mid Cheshire College
Hartford, Cheshire
09.1991 - 07.1993

GCSEs - Maths, English Language, English Literature, Art, History, French, German, Dual Science

Leftwich High School
Northwich, Cheshire
09.1986 - 06.1991

Skills

  • Adept at prioritising my workload in order for deadlines to be hit
  • I understand the need for complete confidentiality regarding customer data
  • I'm a self motivated individual who is also a team player who likes to have a variety of skill sets whatever the role I'm in
  • Methodical and process led with attention to detail to ensure accuracy
  • Invoicing

Affiliations

  • Yoga
  • Cooking

References

References available upon request.

Timeline

FCA Sales/Accounts Administrator

Stratstone Ferrari
08.2020 - Current

Business and Finance Manager

Stratstone Ferrari
08.2016 - Current

Customer Advisor

Marks & Spencer
10.2006 - 08.2015

BTEC National Diploma - Business & Finance

Mid Cheshire College
09.1991 - 07.1993

GCSEs - Maths, English Language, English Literature, Art, History, French, German, Dual Science

Leftwich High School
09.1986 - 06.1991

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