Louis North
Clanfield,UK
Summary
A highly resourceful professional with exceptional problem-solving and communication skills, adept at maintaining calm under pressure. Demonstrates strong leadership and quality assurance capabilities, ensuring high standards in all tasks undertaken. Committed to leveraging these skills to drive organisational success and achieve career growth in challenging environments.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Snows Toyota
2024.02 - 2026.02
- Invited back to the business by senior management due to in-depth Toyota product knowledge and strong customer relationships. Consistently ranked as the site's top performer, exceeding KPIs while delivering exceptional customer service and retention.
Marshall Mercedes-Benz
2023.08 - 2024.01
- Joined to gain experience within the luxury automotive sector. Developed knowledge of new vehicle ranges, internal systems, and premium customer expectations while learning from experienced managers. Strengthened professionalism and grew into a well-rounded, adaptable sales executive.
Stringers of Petersfield
2022.12 - 2023.07
- Returned to a customer-facing sales role, bringing main dealer standards to an independent used car site. Focused on delivering a professional and transparent sales experience while maintaining strong performance.
Richmond Škoda
2022.08 - 2022.12
- First management role as Transaction/Business Manager. Responsible for finance packages, offers, orders, part exchanges, and customer queries. Supported and motivated the sales team, driving individual and company targets while developing leadership skills and decision-making confidence.
WKB / Snows Toyota
2014.11 - 2022.07
- Progressed from Bronze accreditation to Master Sales Executive. Selected for Toyota's Emerging Managers programme, regularly acting as Sales Manager in senior management's absence. Maintained top performance, consistently exceeding KPIs and contributing to dealership success.
BDML
2014.09 - 2014.11
- First UK sales role in inbound home and motor insurance. Developed confidence, telecommunication skills, and structured sales techniques, providing a foundation for moving into automotive sales.
Aussie Farmers Direct
2014.04 - 2014.06
- First sales role in Brisbane, working door-to-door. Quickly became one of the leading sales executives in the region by transferring hospitality skills into high-pressure sales, building rapport, and handling objections.
Wetherspoons
2011.02 - 2013.09
- Started as a team member in bar and kitchen operations, developing essential people, teamwork, and problem-solving skills. Promoted to Team Leader, gaining responsibility and confidence in managing staff and delivering excellent customer experiences. Left to pursue travel, which broadened perspective and adaptability.
Education
CYQ Certificate - Personal Training, Level 3
South Downs College
UK 2011.01 - 2013.01
GCSEs -
Swanmore College of Technology
UK 2005.01 - 2010.01
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Quality Assurance
- Resourcefulness
References
References available upon request
About Me
- I've always been passionate about football—winning the Southampton Football Cup and reaching the Last 16 in the English Schoolboys' Cup were highlights, and I've been playing county football from age 15 at both youth and adult levels. Along the way, I've been lucky enough to connect with clubs like Southampton FC, Portsmouth FC, and Brighton & Hove Albion FC.
- Adventure is a big part of who I am. I spent a year backpacking across Australia (2013–2014), discovering new places, meeting incredible people, and learning to navigate life independently.
- On the personal side, the pandemic brought its own milestones—I got married and became a second-time homeowner, experiences that taught me resilience, planning, and the value of life's big moments.
Timeline
Snows Toyota
2024.02 - 2026.02
Marshall Mercedes-Benz
2023.08 - 2024.01
Stringers of Petersfield
2022.12 - 2023.07
Richmond Škoda
2022.08 - 2022.12
WKB / Snows Toyota
2014.11 - 2022.07
BDML
2014.09 - 2014.11
Aussie Farmers Direct
2014.04 - 2014.06
Wetherspoons
2011.02 - 2013.09
CYQ Certificate - Personal Training, Level 3
South Downs College
2011.01 - 2013.01
GCSEs -
Swanmore College of Technology
2005.01 - 2010.01