Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Louie Collins

Canterbury,Kent

Summary

I am currently a Film and Media student studying at the University Of Kent. I have experience in different fields within different industries, therefore my focus on my work will be determined following my time after University. In terms of me as a person, I would say I am a Dynamic and adaptable professional with a strong foundation in effective complaint handling, clear communication, and decision-making skills. Demonstrates exceptional teamwork and flexibility, consistently delivering results through confident persuasion and accountability. Committed to leveraging these skills to drive organisational success and enhance customer satisfaction.

Overview

5
5
years of professional experience
11
11
years of post-secondary education

Work history

Host

Boom Battle Bar
Canterbury, Kent
05.2025 - 11.2025
  • Handled guest complaints and resolved issues to enhance overall experience.
  • Ensured guest satisfaction by providing excellent customer service.
  • Communicated effectively with kitchen and serving staff to coordinate orders.

Bartender

The Ivy Collection
Canterbury, Kent
10.2024 - 05.2025
  • Supported team by managing inventory and maintaining stock levels
  • Engaged with customers to levels of Professionalism, in making sure they get great customer service
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Delivery driver

ASDA
Canterbury, Kent
09.2023 - 04.2024
  • Delivered goods efficiently to designated locations ensuring timely service.
  • Navigated various routes efficiently, leading to increased route coverage.
  • Gained a friendship with regular customers through weekly deliveries across a long period.

Front of house team member

Topgolf
Chigwell, Essex
03.2021 - 09.2022
  • Delivered exceptional service by maintaining a friendly and welcoming atmosphere for all patrons.
  • Assisted in training new team members on operational procedures and customer service best practices.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

Certificate of Higher Education - Film and Media

Ardleigh Green College
Essex
09.2020 - 09.2023

GCSEs - English, Maths, Core Science, Additional Science, PE, BTEC-Business, Geography,

Campion School
Hornchurch, Havering
09.2015 - 09.2020

Bachelor of Arts - Film and Media

University of Kent
Canterbury
09.2023 - 09.2026

Skills

  • Effective complaint handling
  • Effective listening
  • Clear communication
  • Decision making skills
  • Teamwork
  • Flexibility
  • Confident
  • Persuasion
  • Accountability

Affiliations

  • Sport - I have played Football my entire life and have been dedicated to become the best version of my self along the way. I play for the University team as well as a team outside of Uni and I also tried to adapt to a new sport of Lacrosse in which i have played for over 2 years now and also play for the Uni teams altogether. I love learning and adapting to new environments and skills and Sports is a department in which I excel in and feel most comfortable in.
  • Running- As well as this, I also love taking my mindset to a new level by Running on a regular for not only my health and wellbeing, but also by mental health as well. I feel nourished and refreshed after every run and it drives and motivates me to be the best person that I can be .

Timeline

Host

Boom Battle Bar
05.2025 - 11.2025

Bartender

The Ivy Collection
10.2024 - 05.2025

Delivery driver

ASDA
09.2023 - 04.2024

Bachelor of Arts - Film and Media

University of Kent
09.2023 - 09.2026

Front of house team member

Topgolf
03.2021 - 09.2022

Certificate of Higher Education - Film and Media

Ardleigh Green College
09.2020 - 09.2023

GCSEs - English, Maths, Core Science, Additional Science, PE, BTEC-Business, Geography,

Campion School
09.2015 - 09.2020
Louie Collins