SAMANTHA GILSON
ROADE,Northamptonshire
Summary
Experienced hospitality professional with extensive knowledge of hospitality standards, professional etiquette, and restaurant operations. Skilled in table setting techniques, menu explanation, and effective complaint handling, ensuring exceptional guest experiences. Proficient in dining room coordination, proactive service anticipation, and adaptable to peak hours while maintaining high standards of cleanliness and safety. Career goals include contributing to a dynamic team within the hospitality industry and consistently delivering outstanding service.
Overview
14
14
years of professional experience
Work history
Host
Richmond Village, Northampton
Northampton, Northamptonshire
01.2019 - Current
- Welcomed guests upon arrival, ensuring a warm and friendly atmosphere.
- Coordinated seating arrangements to optimize guest flow and enhance dining experience.
- Assisted waiting staff by relaying important information regarding guest needs and preferences.
- Collaborated with kitchen staff to ensure timely service and efficient communication during busy periods.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Trained new team members on best practices for guest interactions and service protocols.
- Monitored cleanliness and organisation of front-of-house areas to uphold health and safety standards.
- Adapted quickly to changing work schedules, maintaining productivity during peak hours.
- Provided comprehensive menu knowledge for informed meal choices.
- Created a welcoming environment with friendly interactions and prompt service.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Maintained cleanliness of dining area, enhancing the overall ambiance.
- Ensured a safe and secure environment by monitoring residents and reporting any concerns.
- Collaborated with multidisciplinary teams to coordinate care and improve service delivery.
- Prepared meals according to dietary requirements, maintaining optimal health levels for each resident.
Sports College assistant
Elizabeth Woodville School
Roade, Northamptonshire
09.2011 - 05.2016
- Assisted in planning and executing sports events and activities ensuring smooth operations.
- Coordinated communication between coaches, athletes, and administrative staff to facilitate effective collaboration.
- Facilitated smooth running of operations through efficient task management.
Education
GCSEs - English, Maths, Science
Elizabeth Woodville School
Roade, NorthamptonshireSkills
- Hospitality standards knowledge
- Professional etiquette
- Familiarity with restaurant equipment
- Table setting techniques
- Menu explanation expertise
- Effective complaint handling
- Proactive service anticipation
- Restaurant cleaning protocols
- Restaurant terminology familiarity
- Dining room coordination
- Adaptable to peak hours
- Fire safety trained
- Guest follow-up
- Special dietary requirements
- Dinner service planning
- Basic food preparation
- Effective listening
- Guest relations
- Health and Safety regulations
- Allergen awareness
- Food hygiene understanding
Timeline
Host
Richmond Village, Northampton
01.2019 - Current
Sports College assistant
Elizabeth Woodville School
09.2011 - 05.2016
GCSEs - English, Maths, Science
Elizabeth Woodville School